topic Re: cannot log into account, buggy website in Get Support

cannot log into account, buggy website

spoosh1 — Sun, 20 Aug 2023 12:09:21 GMT

i created a public mobile account but i cannot log in, and password reset does not work. when i open my account i get this page:

if i click "resume activation" i get routed to https://identity-np.cloudapps.telus.com/ where it asks me to log in again but my public mobile credentials that i just created do not work. if i click "go to login page" i get route back to login and am back here.

please fix your website.

Re: cannot log into account, buggy website

Handy1 — Sun, 20 Aug 2023 12:16:15 GMT

@spoosh1 It’s the new ever safe ID having issues linking your account . You can try to reset password option and have code send to email to verify .then create new password use it and then have code sent to phone to verify then you should be logged in . If issues persists please submit ticket with support to help you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cannot log into account, buggy website

HALIMACS — Sun, 20 Aug 2023 12:29:40 GMT

@spoosh1

are you using the Public Mobile app or the website to access this page?

Try the other one.

Re: cannot log into account, buggy website

spoosh1 — Sun, 20 Aug 2023 12:30:12 GMT

website

Re: cannot log into account, buggy website

spoosh1 — Sun, 20 Aug 2023 12:32:44 GMT

i am actually able to log in via app, can i wholly manage my account via app?

Re: cannot log into account, buggy website

Handy1 — Sun, 20 Aug 2023 12:35:06 GMT

@spoosh1 Yes you can manage your account thru the app no worries

Re: cannot log into account, buggy website

HALIMACS — Sun, 20 Aug 2023 12:45:13 GMT

Glad I was able to offer on option that worked @spoosh1 😉