topic OTP verification code in Get Support

OTP verification code

Arcproof — Sun, 20 Aug 2023 11:37:00 GMT

Hi, I have just installed a new SIM card into my phone, got a new phone number, but cannot get an OTP verification code that the system sends to my new phone number trying to verify my identity to give me full access to my account. What have I missed?

Thank you.

Re: OTP verification code

HALIMACS — Sun, 20 Aug 2023 11:45:59 GMT

@Arcproof

If you tap resend code a few times, or just enter a random code a few times after three or four failed attempts the option to receive The Code by email should be shown for you to use

Re: OTP verification code

Handy1 — Sun, 20 Aug 2023 11:51:29 GMT

@Arcproof Try tapping resend code a few times or there should be option for didn’t get code tapping either one of those should give you option to send code to email instead . If no luck please submit ticket with support to help you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: OTP verification code

Arcproof — Sun, 20 Aug 2023 11:53:46 GMT

I only get 2 options: either Text message or Voice message. There is no email option showing.

Re: OTP verification code

HALIMACS — Sun, 20 Aug 2023 11:59:46 GMT

@Arcproof

even after three random codes entered in the field, there is no option to receive it by email when tapping “resend code”?

Re: OTP verification code

Phil_Adelphus — Sun, 20 Aug 2023 12:06:30 GMT

Was your old phone number a Public Mobile one? Do you still have the old SIM card or was it malfunctioning? If your old phone number was with PM perhaps it is sending the code there.