topic Unable to activate the call forwarding in Get Support

Unable to activate the call forwarding

guberm — Sat, 19 Aug 2023 22:57:47 GMT

Hello,

I'm trying to activate the call forwarding by *004*xxxxxxxxxxxxxxxx# and getting the error "Call forwarding MODEM_ERR".

Does anyone have idea?

Re: Unable to activate the call forwarding

guberm — Sat, 19 Aug 2023 23:01:40 GMT

I'm using Pixel 7 Pro with Android 14. I didn't use CF before in PM

Re: Unable to activate the call forwarding

guberm — Sat, 19 Aug 2023 23:09:54 GMT

It's different type of CF, I need a "Variable" option. You can scroll down to see

Re: Unable to activate the call forwarding

guberm — Sat, 19 Aug 2023 23:12:21 GMT

I tried this also, and in this case getting the error: "Call settings error.

Unexpected response from network."

Re: Unable to activate the call forwarding

dust2dust — Sat, 19 Aug 2023 23:33:39 GMT

Are you trying to forward to a Canadian number? Has the phone been enabled for volte yet? If you're using volte then we know of another user that asked support to fix call forwarding.

Re: Unable to activate the call forwarding

guberm — Sat, 19 Aug 2023 23:54:11 GMT

Yes, Canadian number. Yes, VoLTE is enabled

Re: Unable to activate the call forwarding

guberm — Sun, 20 Aug 2023 01:30:31 GMT

The same behavior with VoLTE disabled ☹️

Re: Unable to activate the call forwarding

softech — Sun, 20 Aug 2023 01:39:37 GMT

@guberm

Conditional call forwarding has been broken since the introduction of VoLTE.

But what model of the phone do you have? Were you actually using VoLTE when you were making calls? So, if VoLTE is enabled, when you make calls, does the phone showing LTE or 4G still and not dropped to 3G?

if you are using VoLTE for voice calls, there is a chance that support can fix the call forwarding problem

Re: Unable to activate the call forwarding

guberm — Sun, 20 Aug 2023 01:51:44 GMT

I'm using Pixel 7 Pro with Android 14, and LTE icon is displaying, last few weeks shows 5G icon

Re: Unable to activate the call forwarding

softech — Sun, 20 Aug 2023 02:41:08 GMT

@guberm

Pixel 7 is VoLTE compatible here.

A member said before that if VoLTE is used, support can manually fixed the Conditional forwarding issue. Engage them by direct message using the link below, and let us know if they can fix your issue:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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