topic Re: Not in service in Get Support

Not in service

Jessica111 — Sat, 19 Aug 2023 21:50:27 GMT

I paid my phone on august 18th, it's now august 19th and I have no cell phone services. My bank account shows it went out and the website for Public Mobile shows it was paid...But I have no cell service. It shows full bars, but says I have no service when I try to make a call. No one can call me, they don't get voicemail, just says this number is no longer in service.

Someone please explain what I can do!!!! Does Public Mobile have a phone number I can call!?

Re: Not in service

dust2dust — Sat, 19 Aug 2023 21:54:40 GMT

Have you recently dealt with a credit card problem?

Re: Not in service

Chalupa_Batman — Sat, 19 Aug 2023 21:54:42 GMT

Sounds like you need a reboot. Or you can go into network settings and remove automatic and pick Public Mobile then reboot. Should work.

Re: Not in service

Handy1 — Sat, 19 Aug 2023 21:55:14 GMT

@Jessica111 Try rebooting the phone

Re: Not in service

Jessica111 — Sat, 19 Aug 2023 21:55:37 GMT

I did that already. Tried all the troubleshoot stuff. Been with Public Mobile since last fall, never had this problem until now. The number I have was one from Public Mobile

Re: Not in service

Handy1 — Sat, 19 Aug 2023 21:56:34 GMT

@Jessica111 Please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not in service

Chalupa_Batman — Sat, 19 Aug 2023 21:58:56 GMT

@MetaMorpheusMob , @Jessica111 said "My bank account shows it went out". It has nothing to do with a credit card.

But you may have something about a SIM problem. They do fail after a long time.

Re: Not in service

dust2dust — Sat, 19 Aug 2023 22:03:37 GMT

@Chalupa_Batman- The intent of my question was if they had a credit card problem and the bank did chargebacks thinking everything was fraudulent and this place was impacted then the service would be halted regardless of a recent transaction.

Re: Not in service

hTideGnow — Sat, 19 Aug 2023 22:06:45 GMT

HI @Jessica111

call 1-855-4PUBLIC, follow the prompt to enter your number, if the recording tells you your next renewal date is Sept , then your renewal was ok and just a service problem.

Re: Not in service

Chalupa_Batman — Sat, 19 Aug 2023 22:12:29 GMT

Don't get me wrong, I understand your intent. I was simply saying she clearly made a comment that her bank account was charged. 🙂

Unless @Jessica111 I am assuming incorrectly. Was it an actual credit card problem and not a bank account?

Re: Not in service

dust2dust — Sat, 19 Aug 2023 22:16:56 GMT

@Chalupa_Batman- Yes they did say bank account. I suppose it could be Visa Debit (or Mastercard). I wonder if they have a chargeback method as well. I'm guessing so.