topic Re: billing error in Get Support

billing error

NeilNorris1 — Sat, 19 Aug 2023 21:24:51 GMT

Re: billing error

Dunkman — Sat, 19 Aug 2023 21:26:44 GMT

@NeilNorris1

More details are needed. Please explain further

Don't forget that you will be charged GST and PST on top of the plan fee.

Re: billing error

Chalupa_Batman — Sat, 19 Aug 2023 21:29:20 GMT

Hi @NeilNorris1

Like @Dunkman said, we are going to need WAY more details that a blank screen to be able to help you. LOL.

Wait, @Dunkman , are you thinking what I'm thinking?

Re: billing error

dust2dust — Sat, 19 Aug 2023 21:31:22 GMT

Is this how you would start with any support after hearing their greeting? Hi this is support how may I help you today? You just say "billing error"? Leaving the other side stammering wondering um ok like what - making them play 20 questions?

Re: billing error

Chalupa_Batman — Sat, 19 Aug 2023 21:33:17 GMT

Hi @MetaMorpheusMob

Shouldn't we find out first what the "error" is first before we send them to a CS agent? This may not require a CS Agent. 🙂

Re: billing error

NeilNorris1 — Sat, 19 Aug 2023 21:35:21 GMT

we were billed twice on the same day for the same amount...double billed....??

Re: billing error

NeilNorris1 — Sat, 19 Aug 2023 21:36:16 GMT

super new to this community...apologies for what seems as a short note. will try to improve ..

Re: billing error

Chalupa_Batman — Sat, 19 Aug 2023 21:36:48 GMT

There we go. Now, with that being said, you have to confirm with your credit card company or bank to make sure it is actually a double payment. Very often people are confused by an actual charge and a pending charge.

Re: billing error

dust2dust — Sat, 19 Aug 2023 21:37:15 GMT

Is one of those charges still showing as pending? Do you see the additional payment in your balance here? Did you do an immediate plan change rather than letting it change on your next renewal? Did you have any trouble during sign up that might have inadvertently paid for another account?

Re: billing error

NeilNorris1 — Sat, 19 Aug 2023 21:37:29 GMT

wow. yes. def. double charged. watched 20 days for correction

Re: billing error

Chalupa_Batman — Sat, 19 Aug 2023 21:37:50 GMT

All good. Welcome to the community. Please DO let us know if it was indeed a double charge of it was just a "pending" charge. Thank you.

Re: billing error

NeilNorris1 — Sat, 19 Aug 2023 21:42:52 GMT

both charges are now more than 30 days old and the most recent billing had been posted as well . overcharged. just wondering if this can be explained

Re: billing error

dust2dust — Sat, 19 Aug 2023 21:46:49 GMT

I realize I threw 20 questions at you 🙂 how about some other answers?
Also, are you paying for any other account? Like a kid or partner etc?

Re: billing error

hTideGnow — Sat, 19 Aug 2023 22:09:45 GMT

@NeilNorris1 wrote:
we were billed twice on the same day for the same amount...double billed....??

HI @NeilNorris1

if the charges are claerly shown on the credit card and it has been long , then it is possible a PM problem. Just submit ticket to agent and wait for the answer

Please let us know what agent says

it's ok.