topic Re: How to get refund in Get Support

How to get refund

Corylundy — Sat, 19 Aug 2023 19:26:48 GMT

need refund for plan i done have esim or phone

Re: How to get refund

softech — Sat, 19 Aug 2023 19:30:03 GMT

PM is a prepaid provider without refund

However, you can change to a physical sim. You just need to get one from Telus or Koodo or Amazon. Then message support to update the sim

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: How to get refund

Chalupa_Batman — Sat, 19 Aug 2023 19:30:17 GMT

Hi @Corylundy

Public Mobile is a Pre Paid service. There are no refunds.

Re: How to get refund

BKNS27 — Sat, 19 Aug 2023 21:06:24 GMT

@Corylundy

What is the problem with the eSIM?
Did you subscribe and found out your phone is not eSIM compatible?

If this is the case, just go to a Telus/Koodo store and pickup a SIM and switch it on your account.

Re: How to get refund

Corylundy — Sat, 19 Aug 2023 21:16:18 GMT

Yes had a note 10 plus said it had it so I got the new plan 20Gb and found out it doesn't have it

Re: How to get refund

hTideGnow — Sat, 19 Aug 2023 21:18:32 GMT

Hi @Corylundy

Note10+ does not have eSIM, but you can use physical sim. Using physical sim is not bad, you can easily move the physical sim to different phone without paying extra

Re: How to get refund

BKNS27 — Sat, 19 Aug 2023 21:19:18 GMT

@Corylundy

Just order a SIM from Amazon.ca for $4.99. Telus/Koodo will charge $10 for a SIM then change the eSIM number to the new SIM.

Re: How to get refund

Chalupa_Batman — Sat, 19 Aug 2023 21:26:24 GMT

Just a heads up... it's now back to $8.00 on Amazon. Just check a few times a day till the price drops if you care about the $3 difference.

Amazon Link