topic Re: Your activation request has failed in Get Support

Your activation request has failed

ghostbones — Tue, 04 Jan 2022 20:20:48 GMT

I've tried registering multiple times and it keeps failing and sending me back to fill out the form again.

Please help.

Thanks

mimmo — Wed, 17 Jan 2018 23:59:21 GMT

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

ghostbones — Thu, 18 Jan 2018 00:07:49 GMT

Thank you

mimmo — Thu, 18 Jan 2018 00:16:04 GMT

@ghostbones if you had a failed payment(s) I would check with your credit card company to make sure you were not charged.

ghostbones — Thu, 18 Jan 2018 00:17:31 GMT

I had multiple failed payments. But my cards usually work!

Luddite — Thu, 18 Jan 2018 01:06:46 GMT

@ghostbones Before contacting the moderators please try these:

if stuck on select number, try selecting the "transfer number" option, then select new number again
try the "previous" button, then reenter info
clear your browser’s cache/cookies and restart your computer
use a different browser, or private/incognito mode
turn off any popup/ad blocker
no punctuation signs, commas, apostrophes, dashes in the activation form
pay attention to any field length limits, and if you have a long name(s) enter short ones; do not enter middle names
be sure your postal code is entered WITHOUT spaces
choose any valid Canadian number that is not your own as “Alternate”

ghostbones — Thu, 18 Jan 2018 01:13:26 GMT

I had a bunch of failed charges on the card. Had to call. Thank you.

Acekiller — Thu, 18 Jan 2018 21:33:08 GMT

hope it is not another new bug