topic Unable to activate in Get Support

Unable to activate

Tyler2001 — Sat, 19 Aug 2023 20:16:33 GMT

Need a live, human being to activate my account. No phone number or other method of contact so here we go. All self-help options have failed and loop. No option to continue with self-help.

Re: Unable to activate

Chalupa_Batman — Sat, 19 Aug 2023 20:19:11 GMT

I'm human. So I've been told. 🙂

Fill us in. Where are you stuck?

Please note, there are customer service agents that can help. But Public Mobile is about being self sufficient. There are a lot of members here, customers like you who can help you.

Re: Unable to activate

Tyler2001 — Sat, 19 Aug 2023 20:19:06 GMT

Activation. Can't use esim. Bought a sim card, unable to activate.

Re: Unable to activate

Chalupa_Batman — Sat, 19 Aug 2023 20:20:52 GMT

Well first you have to go to www.publicmobile.ca and sign up for an account. Once you do that, you can choose what plan you want to use. Then you just follow the steps. If it screws up, go to your browser settings and clear your cache and cookies and try again. It's a big of a bug. If that doesn't work, you can try to sign up using the Public Mobile App.

Re: Unable to activate

Tyler2001 — Sat, 19 Aug 2023 20:24:52 GMT

Done, done and done. No dice. Like I said, I'm stuck in an infinite loop. Tried two devices three ways.

Re: Unable to activate

Chalupa_Batman — Sat, 19 Aug 2023 20:26:24 GMT

That is very odd. Here is a link to contact a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope they can help figure it out.

Re: Unable to activate

Tyler2001 — Sat, 19 Aug 2023 20:28:29 GMT

Thanks for the link. That's what I was looking for. Yes, the self-help options are extremely buggy. At least they are for me at this moment.