topic Re: Subscription change in Get Support

Subscription change

Fuse_4651 — Sat, 19 Aug 2023 17:33:40 GMT

I just changed my plan to Canada-Us 40 GB at 5G today but I'm only getting 3G service on my phone. It was 5G on previous plan

Re: Subscription change

hTideGnow — Sat, 19 Aug 2023 17:36:00 GMT

HI @Fuse_4651

you only see 3G on the top?

click Reset all networks on your phone first

then make sure Network mode is Automatic, try data again then

Re: Subscription change

Johnyboi53 — Sat, 19 Aug 2023 19:35:34 GMT

Your plan is the only variable to change. I would conclude the problem is on publoc mobile's end...

Re: Subscription change

DennyCrane — Sat, 19 Aug 2023 21:40:59 GMT

What network you connect to shouldn't have anything to do with your plan. Have you gone through your network settings on your phone and looked at your preferred network settings?