topic Re: US data in Get Support

US data

mmikhaila — Sat, 19 Aug 2023 16:41:15 GMT

@CS_Agentin our Community
I have a subscription that is supposed to include US data but I am in the US and I can text and call but my data is not working. I am using an eSim card on an iPhone 13. I have already tried turning roaming on but that option is not available. I have toggled to Airplane mode and back again and I have tried restarting my phone.

Re: US data

computergeek541 — Sat, 19 Aug 2023 16:32:41 GMT

@mmikhaila wrote:
I have a subscription that is supposed to include US data but I am in the US and I can text and call but my data is not working. I am using an eSim card on an iPhone 13. I have already tried turning roaming on but that option is not available. I have toggle to Airplane mode and back again and I have tried restarting my phone.

My suggestion woudl be to try manually connecting to the T-Mobile network. The AT&T network is known to cause issues for Public Mobile cusotmers.

Re: US data

JRod — Sat, 19 Aug 2023 16:46:18 GMT

Hello @mmikhaila

If you go into network selection, turn off automatic and try manually selecting T-Mobile then reboot.

Re: US data

computergeek541 — Sat, 19 Aug 2023 16:40:55 GMT

@JRod wrote:
Hello @mmikhaila
If you go into network selection, turn off automatic and try manually selecting Public Mobile or T-Mobile then reboot.

When it the U.S., there wouldn't be any Public Mobile network to select.

Re: US data

mmikhaila — Sat, 19 Aug 2023 16:57:44 GMT

I tried that and it did not work. Do you have any other suggestions?

Re: US data

JRod — Sat, 19 Aug 2023 16:46:36 GMT

Editing my comment to reflect this. Thanks 🙂

Re: US data

hairbag1 — Sat, 19 Aug 2023 17:09:47 GMT

@mmikhaila

in iPhone Settings / Cellular / Cellular Data Options / ..make certain Roaming On is showing.

Do you have the Canada & US plan or did you buy a US Roaming add-on ?

Re: US data

mmikhaila — Sat, 19 Aug 2023 17:12:39 GMT

I purchased a Canada US plan.

Re: US data

mmikhaila — Sat, 19 Aug 2023 17:16:09 GMT

Re: US data

mmikhaila — Sat, 19 Aug 2023 17:16:41 GMT

Michigan

Re: US data

hTideGnow — Sat, 19 Aug 2023 17:28:04 GMT

HI @mmikhaila

what is roaming not available? is the option greyed out? you need it enabled to use roaming data

Re: US data

JRod — Sat, 19 Aug 2023 17:29:02 GMT

@mmikhaila

Are you going into the deeper menu to find the data roaming toggle? If you go to Settings, Cellular, then click on your phone number in the SIMs section it should bring you to further menu’s and Data Roaming can be found there on the lower half of the screen.

Or is the option not clickable for you?

Re: US data

hTideGnow — Sat, 19 Aug 2023 17:29:23 GMT

hi @mmikhaila what phone do you have?

Re: US data

hTideGnow — Sat, 19 Aug 2023 17:34:46 GMT

thanks @MetaMorpheusMob

@mmikhaila

you have roaming data here?

From the Home screen, tap Settings. Tap Cellular. Tap Cellular Data Options. Tap or slide the Data Roaming switch to ON

Re: US data

hTideGnow — Sat, 19 Aug 2023 17:37:23 GMT

@mmikhaila wrote:

I have a subscription that is supposed to include US data but I am in the US and I can text and call but my data is not working. eSim card on an iPhone 13. I have already tried turning roaming on but that option is not available.

HI @mmikhaila

you need to find an Apple store around, there is no reason that option not available ..

Re: US data

mmikhaila — Sat, 19 Aug 2023 17:41:30 GMT

Ok thanks I found where you were talking about and it was off I’ll work from there and try restarting.

Re: US data

mmikhaila — Sat, 19 Aug 2023 17:52:59 GMT

As a follow up to this as well I forced my phone to the LTE network and it worked better than the 5G network. My two other people with me who have the same plan also had to switch to the LTE network.

Re: US data

hTideGnow — Sat, 19 Aug 2023 17:55:03 GMT

hi @mmikhaila in the end , you are using TMobile?

Re: US data

hTideGnow — Sat, 19 Aug 2023 17:59:29 GMT

HI @MetaMorpheusMob

yes, supposed to be both T-Mobile and AT&T . But AT&T has not been working for more than a year. Just last week , someone said AT&T working again. I just want to confirm.

Re: US data

JRod — Sat, 19 Aug 2023 18:01:51 GMT

Happy to hear it’s working for you! Enjoy your time in the US!