topic Re: Changing plan mid-way in Get Support

Changing plan mid-way

Kati_J — Sat, 19 Aug 2023 15:32:37 GMT

I just changed my plan from 3 months mid way through to monthly pan, would I get a credit for the remaining days of the three month plan?

Re: Changing plan mid-way

hTideGnow — Sat, 19 Aug 2023 15:34:18 GMT

@Kati_J wrote:
I just changed my plan from 3 months mid way through to monthly pan, would I get a credit for the remaining days of the three month plan?

HI @Kati_J

sorry, PM is prepaid and do not provide refund if plan changed midway. You should have used Change on renewal

but you can still submit a ticket with CS agent and see if they can do antying (likely not)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing plan mid-way

JRod — Sat, 19 Aug 2023 15:36:52 GMT

No. Due to Public Mobile being pre-paid you have already paid for 30/90 days of service whether you use all 30/90 days of the plan or not. To avoid being double charged in the same month when on a monthly plan and wanting to making a plan change select to make the change on the next billing cycle.

Re: Changing plan mid-way

Chalupa_Batman — Sat, 19 Aug 2023 15:37:49 GMT

@Kati_J as @hTideGnow stated, this is a pre paid service. There are two options in the billing process. You change it immediately or on renewal. You chose to change it right away instead of waiting till renewal. Sadly, you will not be refunded. You can try customer service but I'm 100% sure they won't refund you. I know it sucks to lose the money you spend but consider it a life lesson.

Re: Changing plan mid-way

Handy1 — Sat, 19 Aug 2023 15:42:01 GMT

@Kati_J No sorry PM is pre paid and no refunds . That’s why it’s always advised to change plan on next renewal and not immediately or you start a new 30day cycle or 90 day depending on plan you choose. And get charged the full amount right away.

Re: Changing plan mid-way

Kati_J — Sat, 19 Aug 2023 16:56:23 GMT

Thanks for your input.

Re: Changing plan mid-way

Kati_J — Sat, 19 Aug 2023 16:57:30 GMT

I have written to CS agent, I hope will get a positive response. Thanks.