topic Re: Roaming is not working in Get Support

Roaming is not working

VeraArt — Sat, 19 Aug 2023 16:30:20 GMT

Hi there,

I added add-on data for us. Roaming is on on the phone, it shows lte and provider but there is no internet. I reboot my phone, checked my account - everything seems fine. Why it does not work?

Re: Roaming is not working

JRod — Sat, 19 Aug 2023 16:49:03 GMT

Hello @VeraArt

If you go into network selection, turn off automatic and try manually selecting T-Mobile then reboot.

Re: Roaming is not working

Chalupa_Batman — Sat, 19 Aug 2023 16:42:52 GMT

@JRod is correct. This would be my advice as well. Try one service provider first. If that doesn't work, try the other. Report back on your findings please.

Re: Roaming is not working

VeraArt — Sat, 19 Aug 2023 16:43:34 GMT

It’s already on T-mobile

Re: Roaming is not working

Chalupa_Batman — Sat, 19 Aug 2023 16:44:45 GMT

That's not the point @VeraArt You need to go into your settings, turn off automatic and THEN choose Tmobile or ATT and then reboot.

Re: Roaming is not working

computergeek541 — Sat, 19 Aug 2023 17:01:09 GMT

@JRod wrote:
Hello @VeraArt
If you go into network selection, turn off automatic and try manually selecting Public Mobile or T-Mobile then reboot.

When itn the U.S. the customer shouldn't be looking for or selecting the Public Mobile network. t wouldn't be in the list. Hypothetically, if the custoemr is near the Canada/U.S. border, manually selecting the Public Mobile network would actually disable all U.S. roaming services.

Re: Roaming is not working

JRod — Sat, 19 Aug 2023 16:49:43 GMT

Makes total sense! I’ve edited my comment to reflect this. Thank you!

Re: Roaming is not working

VeraArt — Sat, 19 Aug 2023 16:55:09 GMT

Tried both. Turned off automatic, selected Tmobile and reboot - no internet. Did the same for ATT. Both networks show excellent reception

Re: Roaming is not working

Chalupa_Batman — Sat, 19 Aug 2023 17:14:36 GMT

That is weird. This should have worked. I think the next step is to as a CS Agent for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Roaming is not working

dust2dust — Sat, 19 Aug 2023 21:14:58 GMT

If your network mode is set to 5G then change it 4G LTE. There was a report earlier about doing that and data worked.

Re: Roaming is not working

VeraArt — Mon, 21 Aug 2023 01:06:15 GMT

Nothing helped and I got back to Canada. It turned out I bought addon data for Canada not for US.