topic Re: iPhone 5 - SIM card not supported in Get Support

iPhone 5 - SIM card not supported

inked_koi — Tue, 04 Jan 2022 20:20:43 GMT

I setup my account and activated my SIM card yesterday and was met with the following error:

"The SIM card you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server.

Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier"

My phone is unlocked, it was bought outright.
It is not attached to another other carrier at this moment.
Public Mobile is showing under General > About >Carrier: Public Mobile 28.3.
If I put in an old SIM card from PC mobile it works. But when I switch it out back to Public Mobile, I am met with that error.

Re: iPhone 5 - SIM card not supported

NDesai — Wed, 17 Jan 2018 21:47:11 GMT

To make sure your sim is good and if it was successfully activated, try it in other unlocked phone and see if it works. If it does, something is wrong with your iPhone 5.

Re: iPhone 5 - SIM card not supported

Luddite — Wed, 17 Jan 2018 21:52:08 GMT

Additional ideas:

a) reboot the phone

b) did you request a port-in of your PC Mobile number?

Re: iPhone 5 - SIM card not supported

Luddite — Wed, 17 Jan 2018 22:05:28 GMT

@inked_koi Just occurred to me: where did you buy the phone?

Re: iPhone 5 - SIM card not supported

koimr1 — Wed, 17 Jan 2018 22:25:21 GMT

Real quick search but I've read:

Some unlocked iPhones will lock themselves to the first SIM's network inserted - seems to depend on where exactly the phone was purchased from ie. purchased directly from Apple, directly from carrier, etc.
You must sync with iTunes before changing SIMs

As usual, lots of "no it doesn't, that's wrong, worked for me, etc" so just throwing these out there.

Are you able to check your PM SIM in another unlocked phone? Or a non-PM, non-PC Mobile SIM in your iPhone?

Re: iPhone 5 - SIM card not supported

Andy1000 — Wed, 17 Jan 2018 22:36:09 GMT

Your phone is locked.

Re: iPhone 5 - SIM card not supported

computergeek541 — Thu, 18 Jan 2018 03:41:18 GMT

@inked_koi wrote:
I setup my account and activated my SIM card yesterday and was met with the following error:

"The SIM card you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server.
Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier"

My phone is unlocked, it was bought outright.
It is not attached to another other carrier at this moment.
Public Mobile is showing under General > About >Carrier: Public Mobile 28.3.
If I put in an old SIM card from PC mobile it works. But when I switch it out back to Public Mobile, I am met with that error.

You may have bought your phone outright, but for whatever reason, your phone is locked to a carrier other than Telus. It's possible that there's some type of error in Apple's database, but as it stands now, your phone is not unlocked - sorry. The lock is likely to Bell as you mentioned PC Mobile earlier (PC Mobile has both Bell or Telus services depending on prepaid/postpaid). You will have to get the phone unlocked before you can use it on Public Mobile.

Fortunately, carriers in Canada unlock phones for free now.

If you purchased this phone as factory unlocked directly from Apple, contact Apple to get this rectified. If you purcahsed this phone as a Bell device (whether outright or not), from either Apple or a Bell retailer/authorized dealer, contact Bell Mobility to get this device unlocked.

Re: iPhone 5 - SIM card not supported

Lugasan04 — Tue, 13 Aug 2019 14:30:31 GMT

my iphone not supported sim card

Re: iPhone 5 - SIM card not supported

Lugasan04 — Tue, 13 Aug 2019 14:31:46 GMT

how to open my phone

Re: iPhone 5 - SIM card not supported

Triguy — Tue, 13 Aug 2019 14:33:58 GMT

Sounds like your phone maybe locked. Did you switch from another provider ? if so then you would need to contact them to unlock it.

Re: iPhone 5 - SIM card not supported

GinYVR — Tue, 13 Aug 2019 14:38:38 GMT

@Lugasan04If you had gotten your phone from overseas, you could pay for unlocking services to do it. However do note because the age of your phone, you will need to connect it to a computer with iTunes installed in order to complete the unlocking process (whether it is a provider unlocking it for you, or a 3rd party unlocking service).

Re: iPhone 5 - SIM card not supported

jayfolks — Thu, 09 Jul 2020 07:33:54 GMT

please activate

Re: iPhone 5 - SIM card not supported

cellphoneuser1 — Thu, 09 Jul 2020 10:26:07 GMT

@jayfolks

This thread's from a very long time ago Is "please activate" advice for somebody or you asking for help?