topic Re: Cannot Log into my Account in Get Support

Cannot Log into my Account

Beekr25 — Fri, 18 Aug 2023 23:52:07 GMT

When I try to login to the app it asks me to activate my account and pick a plan. I'm already on a Public Mobile plan. I've been with Public Mobile for almost 7 years now. Is this a known issue?

Re: Cannot Log into my Account

JRod — Fri, 18 Aug 2023 23:37:18 GMT

When was the last time that you accessed your account? Is it possible that it was before the switch to the new system?

In the event that it was before the new system you might have to register an account with the same email you used to sign up in the first place.

Re: Cannot Log into my Account

Chalupa_Batman — Fri, 18 Aug 2023 23:43:29 GMT

@JRod pointed out that PM has changed websites to create a more secure site. If you haven't registered yet, reregister.

Re: Cannot Log into my Account

Beekr25 — Fri, 18 Aug 2023 23:51:11 GMT

Thanks everyone! I'm a tad confused though. I've now signed up for a new account on the new system, however it's now asking me to choose a new plan. I already have a plan and don't need a new one.

Re: Cannot Log into my Account

JRod — Fri, 18 Aug 2023 23:52:11 GMT

Did you use the same email that you used previously for the original account when signing up for the new one?

Re: Cannot Log into my Account

Beekr25 — Fri, 18 Aug 2023 23:56:06 GMT

Yes

Re: Cannot Log into my Account

Chalupa_Batman — Sat, 19 Aug 2023 00:02:56 GMT

I think maybe it's time to reach out to a CS Agent for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Log into my Account

Beekr25 — Sat, 19 Aug 2023 00:14:19 GMT

Ok, I'll reach out the the CS Team. Thanks everyone for the help.

Re: Cannot Log into my Account

CS_Agent — Sat, 19 Aug 2023 00:25:49 GMT

Hi there, and thanks for using our community forum.

We hope that you were able to find the solution or more information about your concern, if you still need assistance, please keep an eye on your community imbox, in case one of our customer services agents have already reply to your private message.

Thanks
Public Mobile Team.