topic Changing Old Account email address, which I no longer have access to (and can't even remember) in Get Support

Changing Old Account email address, which I no longer have access to (and can't even remember)

MikeatITP — Fri, 18 Aug 2023 16:57:11 GMT

When I follow these instructions:

elect 'Forgot Email': Find this option on the login screen
Verify your identity: Prove that you're the authenticated account owner by choosing to perform a One-Time Password (OTP) verification using your registered phone number
View your partial email address: After confirming your identity, you'll be able to see a partially hidden version of your email address. An email will also be sent to your registered email address.

To verify my identity, when I enter my phone number, it ONLY sends a link to the email account which I don't remember or have access to to. It doesn't show me any part of that old email. So, I can't do anything!

I'm simply trying to update my account email address. I've been a customerfor many years.

Re: Changing Old Account email address, which I no longer have access to (and can't even remember)

BKNS27 — Fri, 18 Aug 2023 16:59:58 GMT

@MikeatITP

Just private message a CS_Agent and have them change it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing Old Account email address, which I no longer have access to (and can't even remember)

hTideGnow — Fri, 18 Aug 2023 17:00:12 GMT

@MikeatITP

in this case, you have no choice but to submit a ticket with CS agent for help here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing Old Account email address, which I no longer have access to (and can't even remember)

MikeatITP — Fri, 18 Aug 2023 17:03:57 GMT

Thank you