topic 5G not showing up in Get Support

5G not showing up

Smalley98 — Fri, 18 Aug 2023 10:02:59 GMT

I switched my plan from a 3G to a 5G one week ago, but I’m still only getting 3G/LTE. Why hasn’t it switched to 5G?

Re: 5G not showing up

Handy1 — Fri, 18 Aug 2023 11:32:30 GMT

@Smalley98 Do you have 5G capable device ? Are you in a 5G coverage area ? And have e you selected 5G for your preferred network? Also note even in 4G/LTE you will get faster 5G speeds even thou you phone does not display 5G as 4G is still capable of faster speeds then 100mb

Re: 5G not showing up

hTideGnow — Fri, 18 Aug 2023 13:41:09 GMT

Hi @Smalley98

what phone do you have? is it a 5G phone?

and check with a Speed test first, you will a close to 5G speed even you are connected to 4G networks. Those on 4G plan get a top speed of 100Mbps, but you will get higher than that even you are just connected to 4G

Re: 5G not showing up

SlickToxic — Fri, 18 Aug 2023 15:01:17 GMT

Different 3G or LTE selections?

Re: 5G not showing up

DennyCrane — Fri, 18 Aug 2023 15:13:03 GMT

You don't need a 5G plan to access the 5G network; you can use it even with a 3G plan. The 5G plan you bought just means that your max speeds are higher (250Mbps), but you may be able to achieve that even on the 4G network.

What phone do you have? Older phones aren't 5G capable. You can go into the network settings on your phone and change your preferred option to 5G if it's there, but if the phone doesn't support it you won't have that option.

But like I and others have said, you don't need the 5G network to get the higher speeds. Run a speed test on the LTE network and see what you get.