topic Re: Rewards + Subscription Change in Get Support

Rewards + Subscription Change

sav_salone — Fri, 18 Aug 2023 05:30:52 GMT

I picked a new subscription to kick in September 4th. I still have rewards (not points) on my old plan. Will I still receive those credits once my new plan starts ?

Re: Rewards + Subscription Change

Hollister — Fri, 18 Aug 2023 05:38:25 GMT

@sav_salone

Yes, you are on the legacy rewards system and will continue on that. Plan changes has no affect on your rewards. Just do not change to the point system.

Re: Rewards + Subscription Change

sav_salone — Fri, 18 Aug 2023 05:40:33 GMT

Thank you ! I also have another unrelated question: I moved to a new province so the tax is different but I am unsure how to change my location for my account !

Re: Rewards + Subscription Change

Hollister — Fri, 18 Aug 2023 06:17:19 GMT

@sav_salone

The tax on your account is determined by the area code of your number not the address of where you are living. If you want a number from the province you are currently in you can change it in your account under the profile tab.

Edit: For myself I would just keep the same number instead of going through the hassle of changing it which means you have to tell everyone your new number including 2FA for all your financial services. You can also change your address under the profile tab.