topic Re: Email address doesn't work for login in Get Support

Email address doesn't work for login

greenose1 — Fri, 18 Aug 2023 00:50:28 GMT

Hello,

Can you please assist me with getting into my account? I don't know what the correct email address is or the email address doesn't work anymore and I already tried to recover it with my phone number but didn't receive any code.

Re: Email address doesn't work for login

Josh204 — Fri, 18 Aug 2023 00:56:13 GMT

Did you tried recover email is your account still active for you to get a text

Re: Email address doesn't work for login

BKNS27 — Fri, 18 Aug 2023 01:09:17 GMT

@greenose1

Did you click on Forgot Email?

Re: Email address doesn't work for login

greenose1 — Fri, 18 Aug 2023 01:11:37 GMT

Yes, it didn't work

Re: Email address doesn't work for login

Chalupa_Batman — Fri, 18 Aug 2023 01:13:36 GMT

If you're using your phone. Try this.

How to receive 2FA code via Public Mobile Phone app

Download the app via WiFi and sign in using the email you signed up with.

Click on the Didn’t get the code? Before you do though, check the box on This is a trusted device so you never have to be asked for the 2 step again on the phone.

The next window that comes up is this.

You can choose either Send Email which will go to the email you registered with or Send Voice Message meaning it will call your number and ask you to push buttons. Choose email and you'll get a code sent to your email. However enter the digits in using your keypad and don't copy and paste.

If you're using a PC, let us know. I can send you another tutorial.

Re: Email address doesn't work for login

Chalupa_Batman — Fri, 18 Aug 2023 01:16:32 GMT

But if you don't remember the email address you used, click on Forgot Email and follow the instructions.