topic Re: Help in Get Support

Help

JRZ1018 — Thu, 17 Aug 2023 20:51:03 GMT

I am waiting for number transfer from old carrier to public mobile,and there is no cellular signal at all right now.I can’t make phone call and message.Is there any agent can contact me by email?Thank you for helping

Re: Help

hTideGnow — Thu, 17 Aug 2023 20:52:57 GMT

HI @JRZ1018

your Public mobile sim cannot connect or your old carrier? You got a text from your old carrier and replied yes?

if only your PM sim card cannot connect, please submit a ticket with CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help

Yummy — Thu, 17 Aug 2023 20:53:12 GMT

When you initiate number transfer you have to leave OLD SIM in your phone and reply YES on SMS you receive from Old provider. You will have 90 minutes to reply or request will fail.

After that you can use PM SIM.

Re: Help

computergeek541 — Thu, 17 Aug 2023 21:04:43 GMT

Re: Help

HALIMACS — Thu, 17 Aug 2023 21:13:03 GMT

@JRZ1018

I will private message you the number to help with porting.

Hopefully you can borrow a phone to call this number.

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right. Alternatively, if you tap your avatar on the pull down your messages may be there.

Re: Help

maximum_gato — Thu, 17 Aug 2023 21:16:19 GMT

@JRZ1018

Is your issue that you have no cellular services via your old provider or public mobile? Do you currently only have wifi? Try enabling chat features in your messaging app to see if the PAT (porting authorization text) will arrive using wifi. If it's not recieved within a few minutes of enabling RCS (chat) then your other option if you are still within the 90 minute window of authorizing the port request would be to call** your old provider? This can be done by contacting customer support or calling the telus/koodo porting department with your old providers account #. Then call** to verbally authorize the port request if you still cannot recieve/send texts.

Do wnload a voip app like fongo or textnow and sign up choosing a Canadian phone # to use for free on wifi in the meantime. Welcome to Public Mobile !

** Reply if you need the porting department phone # sent to your private message box?

Re: Help

Priority — Thu, 17 Aug 2023 22:23:58 GMT

Keep your old SIM in even after replying 'Yes' to the Port Request message until it loses reception, once it loses reception the port will be completed and your number will be transferred to Public Mobile.