topic Re: Typed in wrong number to transfer in Get Support

Typed in wrong number to transfer

Caleb007 — Thu, 17 Aug 2023 14:51:04 GMT

I realized I typed the wrong number to transfer and now I have no way to get into my account cause it asks for you to confirm with a phone number that I don’t have access too. I’m also wondering if it’s possible to refund for that mistake cause it it did charge me for the first month plan.

Re: Typed in wrong number to transfer

hairbag1 — Thu, 17 Aug 2023 14:46:12 GMT

@Caleb007

you can click this link to send a message to CSA for their help on your issue....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Typed in wrong number to transfer

BKNS27 — Thu, 17 Aug 2023 14:51:05 GMT

@Caleb007

The text from your previous carrier to the wrong number confirming the porting so porting will not be completed if no one replies with YES plus they also need to have the same carrier SIM. Very slim that this will happen.

Just need to private message a CS_Agent to have them straighten out the mistake that you made:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Typed in wrong number to transfer

Caleb007 — Thu, 17 Aug 2023 14:56:22 GMT

Thanks @BKNS27

the trouble is I think the wrong number I typed in said that it was a landline. So I’m not sure how that will work. I have no idea whose number it is

Re: Typed in wrong number to transfer

Caleb007 — Thu, 17 Aug 2023 15:02:04 GMT

@hairbag1 thank you!
approximately how long do they take to reply from there?

Re: Typed in wrong number to transfer

BKNS27 — Thu, 17 Aug 2023 15:04:56 GMT

@Caleb007

If it was a landline, it normally takes a week to complete the porting so contact a CS_Agent on the link. Easy fix for them but keep your old SIM in your phone and wait for the text from your old carrier and confirm with YES to complete the porting. Porting will take about 90 minutes to complete so your old SIM will continue to work during the transfer.

Re: Typed in wrong number to transfer

hairbag1 — Thu, 17 Aug 2023 15:06:00 GMT

@Caleb007

could take a few minutes to a few hours. Watch the little envelop icon on top right side of page will be highlighted when they respond.