topic Re: "Your services are on hold" Message when I have a active credit card on file in Get Support

"Your services are on hold" Message when I have a active credit card on file

RSP93 — Thu, 17 Aug 2023 14:56:05 GMT

So i just logged into my account as it looks like my first month at public is ending. But I see this "your services are on hold" message on my account. I have a active credit card on my account with the subscription button turned on..

I am still able to use my data, texts and calling which is odd. My plan is supposed to end today.

I also added a automatic change of plans to the $50 US/Can 5G plan when my current plan ended.

Anyone else having this issue?

Re: "Your services are on hold" Message when I have a active credit card on file

dust2dust — Thu, 17 Aug 2023 04:50:22 GMT

Don't do anything. This is your renewal happening. As long as your services are working then just let it be.

Re: "Your services are on hold" Message when I have a active credit card on file

BKNS27 — Thu, 17 Aug 2023 04:52:23 GMT

@RSP93

This is normal if your renewal date is tomorrow. Your account will show it is on hold until the transition payment is processed.

If your phone have service, just ignore the notice.

Re: "Your services are on hold" Message when I have a active credit card on file

RSP93 — Thu, 17 Aug 2023 05:01:06 GMT

This is what i am getting @dust2dust @BKNS27

Re: "Your services are on hold" Message when I have a active credit card on file

DennyCrane — Thu, 17 Aug 2023 05:19:45 GMT

It's fine. Happens every month on the renewal date. Your phone will still work.

Re: "Your services are on hold" Message when I have a active credit card on file

BKNS27 — Thu, 17 Aug 2023 13:45:24 GMT

@RSP93

Just following up on your request, is everything working on your phone today?

Re: "Your services are on hold" Message when I have a active credit card on file

RSP93 — Fri, 18 Aug 2023 16:20:16 GMT

@BKNS27

Yes, everything still works and I never lost service. I assume this is a glitch in the system?

Re: "Your services are on hold" Message when I have a active credit card on file

hTideGnow — Fri, 18 Aug 2023 16:22:10 GMT

hi @RSP93

if your service is working, just ignore the message, you usually see it on renewal day only, system still renewing the service