topic Re: Cannot change my plan via selfserve in Get Support

Cannot change my plan via selfserve

Dawanderer — Tue, 04 Jan 2022 20:20:28 GMT

I am trying to change my plan from a 90day plan to a 30day plan. I am unable to change it. My current plan is expired. I have topped off $20 to my account (which is what is required for my desired plan).

When I click on change plan, it takes me to the build plan screen. After choosing my options, the the box that says "Change on next renewal date" is grey'd out and I cannot click it. Please help me change my plan, as I don't need the original plan anymore.

Otherwise I will lose my phone number... please help!

Re: Cannot change my plan via selfserve

wetcoaster — Wed, 17 Jan 2018 17:02:09 GMT

Plan changes on suspended accounts need assistance from the moderator team.

Please be aware that they have a higher than usual work load right now. Working on a first come, first serve basis, they will get back to you as soon a they can.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, PIN, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Edit: How long has your account been suspended? You have 90days from your last day of active service until you loose your account and phone number.

Re: Cannot change my plan via selfserve

Dawanderer — Wed, 17 Jan 2018 17:19:58 GMT

Thanks. I will send a private message now with all details.

My account has been suspended for about 29 days. This is what I was confused about. It says Jan 18 (tomorrow) account will be deactivated and the number will be lost. In another place it says 90 days, not 30 days....

Re: Cannot change my plan via selfserve

shartomjam — Wed, 17 Jan 2018 18:13:03 GMT

Accounts and numbers are deactivated after 90 days. The 30 days statement is incorrect. This has been confirmed by the Mods (PM employees) in a number of previous posts. Hope that helps.