topic Re: eSim activation keeps failing in Get Support

eSim activation keeps failing

gillisunited — Wed, 16 Aug 2023 22:25:39 GMT

@CS_Agent Subscribed a couple hours ago. The first eSim kept failing to activate, then I deleted and had to BUY a new eSim. This new eSim keeps failing to activate. There is zero support available.

Re: eSim activation keeps failing

Chalupa_Batman — Wed, 16 Aug 2023 22:29:26 GMT

If you require CS agent's help, click on the link below and explain to them the issue. It's like a private message. Just remember to keep an eye in the top right area you'll see an envelope highlight with a message when someone is available to assist you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSim activation keeps failing

gillisunited — Wed, 16 Aug 2023 22:33:16 GMT

Thank you, I tried that earlier and it did not recognize the CS agent in the msg screen. Have sent a msg now with your link.

Re: eSim activation keeps failing

LitlLdy — Wed, 16 Aug 2023 22:39:18 GMT

@gillisunited wrote:
Thank you, I tried that earlier and it did not recognize the CS agent in the msg screen. Have sent a msg now with your link.

@gillisunited , the link again that @Chalupa_Batman gave you works for me.

Please update Us on what you find out from the CS_Agent.

Edit: Please don’t delete this last eSIM you purchased. Have you rebooted your phone or reset your network settings & reboot? That works for some of Us.

Re: eSim activation keeps failing

Chalupa_Batman — Wed, 16 Aug 2023 22:36:25 GMT

Good to hear. I hope it all works out. Don't give up on Public Mobile yet. It's a great community here with lots of knowledge! Someone is usually around to help answer questions.

Re: eSim activation keeps failing

hairbag1 — Wed, 16 Aug 2023 22:41:37 GMT

@gillisunited

what kinda phone you using..some phones aren't esim ready.

Re: eSim activation keeps failing

gillisunited — Wed, 16 Aug 2023 22:43:38 GMT

iPhone 12 mini. eSim compatible

Re: eSim activation keeps failing

gillisunited — Wed, 16 Aug 2023 22:44:25 GMT

Have done the restart/reset. Will post what I find out from the CS Agent

Re: eSim activation keeps failing

gillisunited — Wed, 16 Aug 2023 23:54:09 GMT

Follow up: spoke with agent, confirmed account was set up properly. Sent me a QR code again, kept getting eSim failed to activate with the “new” QR code. About an hour later went into settings and turned the line on (had done this previously with both eSims and activation would still fail) and for some reason it connected right away. /shrugs

Re: eSim activation keeps failing

LitlLdy — Thu, 17 Aug 2023 00:31:59 GMT

@gillisunited wrote:
Follow up: spoke with agent, confirmed account was set up properly. Sent me a QR code again, kept getting eSim failed to activate with the “new” QR code. About an hour later went into settings and turned the line on (had done this previously with both eSims and activation would still fail) and for some reason it connected right away. /shrugs

@gillisunited , thank you for the update. Happy that is finally working & those were some odd glitches! Some breeze through it with no issues while others have several issues!