topic Re: Problem with submitting ticket to get PUK code in Get Support

Problem with submitting ticket to get PUK code

skawldp — Wed, 16 Aug 2023 21:51:48 GMT

I’m having trouble submitting a ticket to get the PUK code to unlock the SIN PIN. Could you please help me to deal with it? Thank you so much!

Re: Problem with submitting ticket to get PUK code

dust2dust — Wed, 16 Aug 2023 21:56:56 GMT

What is the exact message the phone is saying? There are different ones that need different responses. Is the phone a Samsung?

Re: Problem with submitting ticket to get PUK code

Handy1 — Wed, 16 Aug 2023 21:57:07 GMT

@skawldp Try this link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem with submitting ticket to get PUK code

skawldp — Wed, 16 Aug 2023 22:05:38 GMT

Thank you so much!

Re: Problem with submitting ticket to get PUK code

skawldp — Wed, 16 Aug 2023 22:12:23 GMT

It's iPhone. The exact message that I received was "Your SIM cannot be accessed. Please call your carrier to obtain your PUK code." I tried to call the carrier but failed that's why I have to get help from this platform.

Re: Problem with submitting ticket to get PUK code

softech — Wed, 16 Aug 2023 22:14:23 GMT

@skawldp

look like this is a sim card pin lock issue, support can help:

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support there: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.