topic Re: Sim not wORKING in Get Support

Sim not wORKING

Ayman22 — Wed, 16 Aug 2023 21:11:29 GMT

Hi I got a new sim in order to activate an account but It says the SIM card is not valid and cs advised me to make. community post. pls help thanks

Re: Sim not wORKING

softech — Wed, 16 Aug 2023 21:13:00 GMT

@Ayman22

is this a brand new PM sim card that has never been used?

did you enter the proper 19 digits?

Where you got the PM sim card from?

Re: Sim not wORKING

Ayman22 — Wed, 16 Aug 2023 21:14:27 GMT

hi its a completely new SIM card I just got, right out of the box. I entered the digits but its says invalid. reached out to cs and they said to make a community post. I got it through a friend who told me about public mobile and gave me the SIM card sealed new.
thanks

Re: Sim not wORKING

HALIMACS — Wed, 16 Aug 2023 21:15:28 GMT

@Ayman22

try typing in the numbers from the card packaging that came with the SIM card.

If it was purchased from this site or from TELUS, Koodo, or Amazon, it should work.

Re: Sim not wORKING

softech — Wed, 16 Aug 2023 21:16:06 GMT

HI @Ayman22

how you reach out the CS agent?. was it via the chatbot or direct message?

if you have not done so, you might want to direct message CS agent, provide them the sim card number and have them to confirm why it got the error. Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Sim not wORKING

Ayman22 — Wed, 16 Aug 2023 21:16:50 GMT

I did, from the back of the sim and the card itself which the sim came in with. it was directly from public they mailed the sim, it should be working I guess

Re: Sim not wORKING

Ayman22 — Wed, 16 Aug 2023 21:18:47 GMT

ill do that thanks! I messaged them through the link, appreciate your help! have a good day

Re: Sim not wORKING

Ayman22 — Wed, 16 Aug 2023 21:20:59 GMT

it was via chat system with the cs agent

Re: Sim not wORKING

softech — Wed, 16 Aug 2023 21:22:21 GMT

@Ayman22 wrote:
it was via chat system with the cs agent

@Ayman22

the chat was just a chatbot.

But message using the link, a live agent will reply via Community inbox. They can confirm if the card was ever used. If not, and if still does not work for new activation, ask agent to reimburse you a new one. Good Luck!

Re: Sim not wORKING

Ayman22 — Wed, 16 Aug 2023 21:24:28 GMT

it wasn't a chatbot, there was an option to speak to a live agent, and they told me to messaged the technical team through the community post forum, hence I am here. its a new sim out of the box. hope that makes sense! thanks should I ask for a reimburse? or can it be fixed as it has been never used before.

Re: Sim not wORKING

softech — Wed, 16 Aug 2023 21:26:39 GMT

@Ayman22 if they confirm if was never used ,they will need to see if they can resolve the issue on the system. If not, then a new sim card is needed

In case you need to buy yourself , but from Amazon, it's $4.99, cheaper and ship faster

https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG/

Re: Sim not wORKING

LitlLdy — Wed, 16 Aug 2023 22:29:08 GMT

@softech wrote:
@Ayman22 if they confirm if was never used ,they will need to see if they can resolve the issue on the system. If not, then a new sim card is needed
In case you need to buy yourself , but from Amazon, it's $4.99, cheaper and ship faster
https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG/

@softech , the price is $8 now! 😞 I think someone bought the last one the ones on sale!

But Amazon has the quickest shipping 😃

Re: Sim not wORKING

softech — Wed, 16 Aug 2023 23:42:53 GMT

@LitlLdy

yup, they just up the price not long. I was checking it earlier today, maybe 1pm , it was still $4.99. I wonder if the batch sold by Public Mobile is all sold out and now Amazon is pushing the batch from a 3rd party seller, so it is $8 instead. And yes, at least still Prime shipping eligible.

Re: Sim not wORKING

LitlLdy — Thu, 17 Aug 2023 00:27:47 GMT

@softech , likely. @Priority mentioned he was going to purchase what was left so may have. Yes, there’s a couple 3rd part sellers selling them on Amazon!

I’m hoping that CS_Agent was able to get things fixed for @Ayman22 instead of needing to purchase another SIM Card.

Re: Sim not wORKING

Priority — Thu, 17 Aug 2023 00:40:23 GMT

I canceled the order, I did order the remaining stock but canceled it since I found a better wholesale deal on eBay with over 100pcs.

They are now back on Amazon for $4.99.

Re: Sim not wORKING

Priority — Thu, 17 Aug 2023 00:57:30 GMT

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary https://a.co/d/ftoJCpM