topic Re: Payment in Get Support

Payment

StephTynan — Wed, 16 Aug 2023 19:31:59 GMT

Hello, I just recently switched phone providers on August 11 but after this date, I got charged for services by Public Mobile, the number associated with this account is

xxxxxxxxxxxx

Can this be investigated so that my account is closed and I get refunded?

Thanks

Re: Payment

dust2dust — Wed, 16 Aug 2023 19:32:32 GMT

Had you attempted to take that number with you to the new provider? If so then did you leave this sim in a phone and reply to the confirmation text? Is this account active? Did you sign up with Telus or Koodo?

Re: Payment

computergeek541 — Wed, 16 Aug 2023 19:33:58 GMT

@StephTynan wrote:
Hello, I just recently switched phone providers on August 11 but after this date, I got charged for services by Public Mobile, the number associated with this account is

Sorry, bu the fees for plans already paid for at the time of porting a phone number out aren't refundable. Did you remember to disable pre-authorized payments?

Re: Payment

Handy1 — Wed, 16 Aug 2023 19:35:30 GMT

@StephTynan If you ported your number out of PM successfully you should not be charged again and you need to submit ticket with support for a refund . Or if you just got a new number with new provider you need to turn off auto pay or have support remove credit card on file

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

StephTynan — Wed, 16 Aug 2023 19:36:19 GMT

I don't think my daughter did that. I still have the SIM, should I install it and see if I get another message from you?

Re: Payment

dust2dust — Wed, 16 Aug 2023 19:38:29 GMT

Install it and see if it still works. Then get back to the new provider to get them to re-do the transfer and then you should get a text on this sim to confirm. The rest is up to them.

Re: Payment

Handy1 — Wed, 16 Aug 2023 19:39:59 GMT

@StephTynan We are just customers like you trying to help . But Yes you should try PM sim card in phone . but if any issues with port you will need to contact new provider to help . But it sounds like your PM SIM card still works and that’s why you’re being charged . You need to reply YES to the confirmation text

Re: Payment

StephTynan — Wed, 16 Aug 2023 19:41:36 GMT

I just checked and we did say yes on Friday, August 11, yet I got charged after that date AND your solution of logging in to take payment is impossible because you shut down my access to my account. Should I contact VISA and create a fraud claim to resolve or can you resolve this?

Re: Payment

hTideGnow — Wed, 16 Aug 2023 19:45:40 GMT

HI @StephTynan

if you ported on Friday August 11, and PM charged you on Sat Aug 12 or after, then please submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But if the charge was on Friday Aug 11 or before, then sorry, no refund , PM provides prepaid service

Re: Payment

BKNS27 — Wed, 16 Aug 2023 20:32:11 GMT

@StephTynan

If your daughter’s SIM still works and she didn’t reply to the text then you still have service with PM.

If she did reply with the PM SIM in her phone and porting was done after the renewal date then you will be charged for the following month.

Please keep in mind that PM is on a 30 days cycle not monthly cycle.