topic Re: sim set up in Get Support

sim set up

Valma1 — Fri, 18 Aug 2023 12:51:47 GMT

Hello,

I am setting up an account for a friend but I am having issues completing the task.

Payment withdrawn from my account, email received to complete in app but it keeps telling me

the email is not valid.

please help.

Juanita

Re: sim set up

Handy1 — Wed, 16 Aug 2023 18:26:45 GMT

@Valma1 Is it the same email you got welcome email from PM ? If you’re being asked to send code . Try tap re send code or didn’t get code option then you should get option to send code to email instead . If this friend was ever with PM before you will need to use a different email then before .but if you need support here’s the link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sim set up

Valma1 — Wed, 16 Aug 2023 18:36:16 GMT

Thank you for the info. I will recheck everthing but I received multiple codes but none worked.

I might need to check on the email option also. But why would it assign an account #, accept the email and payment then to just give me errors?

Re: sim set up

Handy1 — Wed, 16 Aug 2023 18:39:31 GMT

@Valma1 Can be cache issues when you try again . Try incognito or private mode or even a different device . And note too many attempts can lock you out for a full hour . But you would also get a email indicating so at that point

Re: sim set up

Valma1 — Wed, 16 Aug 2023 18:41:30 GMT

So far no lock out messages.

Re: sim set up

BKNS27 — Wed, 16 Aug 2023 19:13:05 GMT

@Valma1

Did your friend pick a new number or ported their old number over to PM?

If it is a new number, reboot the phone by powering off then back on.

If it was a ported number, the old SIM will continue to work for about 90 minutes to 2 hours until the porting process is completed then power off the phone and switch the SIMs.

Re: sim set up

Valma1 — Wed, 16 Aug 2023 19:28:17 GMT

Hi all, thank you for for the suggestions. I inserted the sim into my personal phone and it proceeded to complete the setup.

Cheers