topic Re: Activation in Get Support

Activation

Geoffdawe — Wed, 16 Aug 2023 18:14:42 GMT

I am BYOD and picked a plan and paid thru Visa but PM will not activate. @Geoffdawe

Re: Activation

Handy1 — Wed, 16 Aug 2023 18:16:52 GMT

@Geoffdawe Did you reboot the phone ? Or try to reset network settings . Can you try SIM card in another phone to test ? If no luck please submit ticket with support to help you further

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

hTideGnow — Wed, 16 Aug 2023 18:16:50 GMT

HI @Geoffdawe

PM charged you?

you were using the app? What was the error you got? or no error during activation? Just the phone not connecting?

If you see SOS error showing sim not connecting, please submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

Geoffdawe — Wed, 16 Aug 2023 18:19:42 GMT

PM = Public Mobile. Charged me for first month service but activation will not complete.

Re: Activation

Handy1 — Wed, 16 Aug 2023 18:22:36 GMT

@Geoffdawe Then please submit ticket with support using this link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437