topic Activation failed in Get Support

Activation failed

Alixy — Wed, 16 Aug 2023 16:51:40 GMT

I bought a new sim card, i already paid for a plan but i'm not able to activate it. It keeps taking me to the same page (login page). what can i do for refund or for fixing the problem? THank You

Re: Activation failed

Handy1 — Wed, 16 Aug 2023 17:17:52 GMT

@Alixy Please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation failed

Dolphin11 — Wed, 16 Aug 2023 20:02:46 GMT

When I signed up last month I had a hard time with activation. Make sure you are processing the activation through the app and if you are having issues open a ticket. The ticket was handled in a quick and efficient manner and I was up and running in a couple of hours.