topic Re: 5G Data speed in Get Support

5G Data speed

Raheel672 — Wed, 16 Aug 2023 16:08:24 GMT

I just switched over to 5G US-CAD plan. Data speed haven't improved much, only uploading shows a little better but downloading is still around 50-75Mbps. How is the experience of others?

Re: 5G Data speed

computergeek541 — Wed, 16 Aug 2023 16:06:01 GMT

@Raheel672 wrote:
I just switched over to 5G US-CAD plan. Data speed haven't improved much, only uploading shows a little better but downloading is still around 50-75MBPS. How is the experience of others?

Please note that your speeds aren't 50 to 75 MB/s. That would actually be 400 to 600 Mbps. The small case b vs a capital letter makes a large difference. As for speeds, the way that your speeds were already below the 100Mbps maximum speed means that the network at that location isn't able to provide the maximum speeds of even for a 4G speed plan. Upgrading to a 5G plan would yield no speed increase those types of situations. 5G speed plans don't grant users acess to any new network. it's only a change in the maximum possible speed.

Re: 5G Data speed

SlickToxic — Wed, 16 Aug 2023 16:05:24 GMT

I think with bad pings you distance from cell site. Seen much better here.

Re: 5G Data speed

Handy1 — Wed, 16 Aug 2023 16:05:29 GMT

@Raheel672 Could be network congestion at the moment . Be sure to test it in different areas

Re: 5G Data speed

Raheel672 — Wed, 16 Aug 2023 16:07:40 GMT

So I should check speed at another location? Doesn't make sense that download speed is now actually lower tha what I was getting on 4G.

Re: 5G Data speed

SlickToxic — Wed, 16 Aug 2023 16:08:36 GMT

More data and unlimited slower data too.

Re: 5G Data speed

SlickToxic — Wed, 16 Aug 2023 16:11:11 GMT

Seen better speeds here with 4G think it was Daddy Crane posting

Re: 5G Data speed

DennyCrane — Wed, 16 Aug 2023 16:13:09 GMT

Try to connect to the 4G network as well. I usually get better results on the 4G network in/around my home.

Re: 5G Data speed

Raheel672 — Wed, 16 Aug 2023 16:21:11 GMT

Will do that, thanks.

Re: 5G Data speed

Lroberts — Wed, 16 Aug 2023 16:38:59 GMT

Is your phone 5G capable? I’m seeing marginally better speed

Re: 5G Data speed

computergeek541 — Wed, 16 Aug 2023 16:41:01 GMT

@Lroberts wrote:
Is your phone 5G capable? I’m seeing marginally better speed

The screenshots provided earlier show a 5G network connection.

Re: 5G Data speed

Raheel672 — Wed, 16 Aug 2023 16:56:51 GMT

It better be, on S23

Re: 5G Data speed

Raheel672 — Wed, 16 Aug 2023 16:57:59 GMT

Yes I will do some more tests on different t locations and than report back and may open a ticket with PM. Just wanted to get opinion from others first.

Re: 5G Data speed

DennyCrane — Wed, 16 Aug 2023 17:03:10 GMT

@Circus Ask them what? I would take the advice of an Oracle over @CS_Agent any day. And I'll give you first hand experience to backup what the Oracle in this case said.

5G in the context of plans being marketed at PM is just that, marketing. All plans (3G, 4G, and 5G) have access to all networks, including 5G. PM may throttle 3G plans at 3Mbps, 4G plans at 100Mbps, and 5G at 250Mbps, but that does not mean those are max speeds for any of those networks. I've personally got upwards of 250Mbps on the 4G network with my 5G plan.

Re: 5G Data speed

Raheel672 — Wed, 16 Aug 2023 17:05:10 GMT

Yes, wierd thing is that even when I was on the 4G plan, it mostly indicated 5G on my phone

Re: 5G Data speed

DennyCrane — Wed, 16 Aug 2023 17:06:53 GMT

@Raheel672 That's because you still get access to the 5G network. 3G plans also get access to the 5G network. Your 4G plan is just the max speed PM will give you on any of those networks.

Re: 5G Data speed

Raheel672 — Wed, 16 Aug 2023 17:08:17 GMT

Ok but max speed on avg went down on the 5G plan. Just interesting observation

Re: 5G Data speed

DennyCrane — Wed, 16 Aug 2023 17:10:50 GMT

@Raheel672 There are many things that could affect that, including signal strength and network congestion. I personally get better speed on the 4G network than the 5G network (with a 5G plan). I've heard that the 5G bands have a harder time penetrating walls, so that may be my issue. Either way I get 5G speeds on the 4G network, so all is good for me. I previously suggested trying to connect to the 4G network to see if results improve.

Re: 5G Data speed

DennyCrane — Wed, 16 Aug 2023 17:15:03 GMT

@Circus cs_agent is needed for any account specific help, but I've seen countless times where they've given out incorrect information. Keep in mind most of them are probably given an employee benefit on Telus phone/service, so they likely don't have first hand experience with the PM brand. They're entry level employees who don't spend all their time geeking out on this stuff like we do 😛

Re: 5G Data speed

DennyCrane — Wed, 16 Aug 2023 17:30:53 GMT

@Circus Telus also markets 5G+ speeds up to 1000Mbps. On PM we're intentionally capped at 250Mbps though, which seems fair based on this being a tier 3 brand.