topic Re: Payment in Get Support

Payment

HuuL — Wed, 16 Aug 2023 15:48:39 GMT

I am new customer just transfer my number to public mobile on Aug 16. I get double charge to my credit card. The first charge showed that my service was on hold asking to pay again to resume the service. After paying again, the service resumed

Should I ask dispute the charge to my credit card provider or Public Mobile will refund it?

Re: Payment

Handy1 — Wed, 16 Aug 2023 15:50:59 GMT

@HuuL If both charges are posted yes contact support . But if one charge is just pending it should fall off

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

hTideGnow — Wed, 16 Aug 2023 15:51:14 GMT

HI@HuuL

please login My Account again using Incognito/Private/Secret mode. If you see the extra payment sitting as Available Fund, you can let it stay there and PM will use that for your next payment , easier that way

If you do not see the amount there in Available fund, submit a ticket with CS agent here and they will check:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437