topic Re: My account in Get Support

My account

A_B — Wed, 16 Aug 2023 15:30:13 GMT

My account is locked I can’t get in anymore

Re: My account

hTideGnow — Wed, 16 Aug 2023 15:31:34 GMT

H @A_B

Wait an hour and try again

if not going through still, try Forgot password, or submit ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

BKNS27 — Wed, 16 Aug 2023 15:42:02 GMT

@A_B

You tried login too many times with either the wrong email or wrong password. Wait an hour and try again sand click on Forgot Password or Forgot email.

Account

A_B — Wed, 16 Aug 2023 20:57:30 GMT

Forbidden A1

Re: Account

Priority — Wed, 16 Aug 2023 21:00:17 GMT

Working on my end.

Re: Account

Handy1 — Wed, 16 Aug 2023 21:02:20 GMT

@A_B Try again incognito mode private mode or different device if your having issue logging in

Re: My account

softech — Thu, 17 Aug 2023 13:00:16 GMT

@A_B

I can login without any issue

are you using app or browser?

Try to use the browser using Incognito mode or try using a different browser and it should work

Re: My account

Dunkman — Thu, 17 Aug 2023 13:01:52 GMT

@A_B

I am able to login to my account via website right now. There have been intermittent issues with login to self service account the last couple of days. If trying on app, maybe try on computer. OR vice versa. Try again maybe in another 1-2 hours.

Re: My account

A_B — Thu, 17 Aug 2023 13:10:27 GMT

I tried a different browser and still doesn’t work

Re: My account

A_B — Thu, 17 Aug 2023 13:11:56 GMT

I tried it on the app and computer doesn’t work

Re: My account

Dunkman — Thu, 17 Aug 2023 13:32:06 GMT

@A_B wrote:
I tried it on the app and computer doesn’t work

Maybe try again in 1-2 hours.

Some account functions can be done by calling 611 on your phone

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

Re: My account

JRod — Thu, 17 Aug 2023 19:47:20 GMT

If you refresh the page when you get the error does that do anything? I know I have done that and gotten past it before. When was the last time you were able to get into your account? Were you a customer before the website change?

Otherwise you might want to reach out to support for further help with getting back into your account.

The below link will allow you to private message a customer support agent directly in order to get a response

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in.

Re: My account

CharlieWhisky — Thu, 17 Aug 2023 19:58:38 GMT

Erase the app and re-install it! Worked for me this morning.