topic Re: Issues with sending MMS texts in Get Support

Issues with sending MMS texts

bsperanz — Tue, 04 Jan 2022 20:20:20 GMT

Hey fellow PM mates,

I signed up for PM a week ago and things have been going smoothly except for the fact that I cannot send out an picture messages. I had issues this weekend with it and it still persists today. I am able to receive them though. I can make calls, regular texts, use data for apps, etc...just cannot send any MMS texts. I changed my apn or whatnot to the PM settings in order access the data usage, so it can't be that. Is there a way to fix this?

Re: Issues with sending MMS texts

NDesai — Tue, 16 Jan 2018 21:59:56 GMT

@bsperanz Issue like this is usually due to incorrect APN settings. Try removing any existing APN settings and add a new one with the settings found here: https://apn-canada.gishan.net/

Re: Issues with sending MMS texts

bsperanz — Tue, 16 Jan 2018 22:20:19 GMT

@NDesai

I did that when I first started with PM because I couldn't get any data service. I put in the PM info in the appropriate sections and I have data service now, just can't send MMS

Re: Issues with sending MMS texts

NDesai — Tue, 16 Jan 2018 22:24:41 GMT

@bsperanz wrote:
@NDesai
I did that when I first started with PM because I couldn't get any data service. I put in the PM info in the appropriate sections and I have data service now, just can't send MMS

Try using different texting app like Textra or Android Messages.

Re: Issues with sending MMS texts

bsperanz — Tue, 16 Jan 2018 23:11:42 GMT

I like simplicity, I don't want an app to do what my phone does normally. Nor do I want to spend time adjusting and getting used to and setting up an app that I don't need if my messaging service works. I've never had issues with Bell previously. It's only sending out MMS where the issue lies

Re: Issues with sending MMS texts

will13am — Tue, 16 Jan 2018 23:13:31 GMT

@bsperanz, please put default,supl,mms into the APN type field. It will not be possible to edit an internally available APN. If there is a matching internal APN in use, then simply create a new APN with all the other fields the samd and the APN type field populated as recommended. I don't understand why sites suggest leaving the APN type field blank and leaving to chance default functionality. Failing this, try a different app. If the APN type field is the problem, no app will work.

Re: Issues with sending MMS texts

Acekiller — Tue, 16 Jan 2018 23:14:31 GMT

is the wifi off? some phones won't send MMS if they are on wifi instead of the phone network.

Re: Issues with sending MMS texts

Mana — Tue, 16 Jan 2018 23:37:50 GMT

@bsperanz what phone and messaging app are you using?

Please make sure that you mobile data is turned on and turn off the wifi and try again.

Re: Issues with sending MMS texts

bsperanz — Wed, 17 Jan 2018 01:04:35 GMT

@Mana

LG G4. Using the default messaging from the phone

I've had the data on with wifi off and on, still doesn't work.

Re: Issues with sending MMS texts

bsperanz — Wed, 17 Jan 2018 01:10:02 GMT

@will13am

I filled out that field with what you said, still unable to send MMS. Every other app worked fine when that field was left blank. My APN list only has Public Mobile listed

Re: Issues with sending MMS texts

Mana — Wed, 17 Jan 2018 01:14:55 GMT

After changing the APN settings did you try restarting the phone?

Re: Issues with sending MMS texts

bsperanz — Wed, 17 Jan 2018 01:24:13 GMT

@Mana Yes I did. Still not working

Re: Issues with sending MMS texts

Mana — Wed, 17 Jan 2018 01:34:49 GMT

Do you happen to have more than one messaging app?

Re: Issues with sending MMS texts

bsperanz — Wed, 17 Jan 2018 01:44:40 GMT

@Mana only facebook messenger. Doesn't affect the default messaging service

Re: Issues with sending MMS texts

bsperanz — Wed, 17 Jan 2018 02:01:07 GMT

@will13am are there supposed to be spaces between the comma and letter? I copied it as you typed it without spaces

Re: Issues with sending MMS texts

Mana — Wed, 17 Jan 2018 02:11:56 GMT

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC:http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: Issues with sending MMS texts

GreatCanadian — Wed, 17 Jan 2018 02:12:48 GMT

That's correct, no spaces.

Re: Issues with sending MMS texts

bsperanz — Wed, 17 Jan 2018 02:45:46 GMT

@Mana Yes I have that in already. I got that info last week from https://apn-canada.gishan.net/settings/933_15_public_mobile_apn_settings_for_lg_g4.php when I first set up my phone with Public mobile. I then typed in what @will13am said to do...

so far nothing has worked

Re: Issues with sending MMS texts

GreatCanadian — Wed, 17 Jan 2018 03:04:05 GMT

Can you post a screen shot of your APN settings? Never know, it could be something set wrong even though you're sure it's right.

Re: Issues with sending MMS texts

bsperanz — Wed, 17 Jan 2018 03:11:48 GMT