topic Re: Not received SIM card in Get Support

Not received SIM card

maxxch — Wed, 16 Aug 2023 01:01:32 GMT

Help. I have not received my SIM card. I Know that I have to submit a ticket, but when I try to do so, it asks for a order #. The agent on the chat line told me to use 12345, but that did not work either. Don't know what to do.

Re: Not received SIM card

Handy1 — Wed, 16 Aug 2023 01:04:06 GMT

@maxxch

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . message support directly

while your already here and logged in the community you can send a message private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

adding @maxxch check your email for when your ordered the sim card order number should be there

Re: Not received SIM card

Chalupa_Batman — Wed, 16 Aug 2023 01:04:34 GMT

If you ordered it directly from PM it can take up to 3 weeks to get in the mail. Public Mobile says it can take up to 3 days to process the order and up to 2-3 weeks delivery time via Canada Post.

If you need one right away, consider Amazon - Here's the link. PM SIM via Amazon

It sucks waiting but we promise you'll be happy when you finally get to join us.

Re: Not received SIM card

BKNS27 — Wed, 16 Aug 2023 01:03:58 GMT

@maxxch

SIM may take up to 3 weeks to arrive.

Just private message a CS_Agent and inquire about your order at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437