topic Re: Data not working in US in Get Support

Data not working in US

Jason74 — Wed, 16 Aug 2023 00:17:01 GMT

I’ve got the $50 can/us plan, phone works, text works, but data doesn’t work in the US. Made sure APN is accurate, tried a reset, still not working. Please help.

Re: Data not working in US

dust2dust — Wed, 16 Aug 2023 00:21:30 GMT

Are you connected to T-Mobile or AT&T? Is your phone set to 5G or 4G LTE?

Re: Data not working in US

Chalupa_Batman — Wed, 16 Aug 2023 00:22:03 GMT

Hey @Jason74

Go into your network settings and remove automatic and pick Tmobile and reboot. Then try. If not, change to ATT and reboot. Try then.

Re: Data not working in US

hairbag1 — Wed, 16 Aug 2023 00:22:38 GMT

@Jason74

try connecting to either T-Mobile or AT&T whichever works best. Let us know.

Re: Data not working in US

Jason74 — Wed, 16 Aug 2023 00:22:40 GMT

Thank you, I didn’t know about the t-mobile part. My phone was automatically selecting AT&T. It looks like it’s up and running. 😁

Re: Data not working in US

dust2dust — Wed, 16 Aug 2023 00:24:37 GMT

Are you willing to answer if your phone is set to 5G? If so I wonder if you were to switch to 4G LTE and connect to AT&T and see if data works.
Trying to nail down what works and what doesn't.

Re: Data not working in US

DennyCrane — Wed, 16 Aug 2023 01:04:14 GMT

@Jason74 I had the same experience in Sunday with AT&T. No issues with TMobile.

Re: Data not working in US

Stef350 — Mon, 02 Oct 2023 12:56:55 GMT

In Florida, my iPhone connect automatically with att. Just able to talk and sms. Data cuts often and not very fast. Change manually to T-Mobile. 5g is working great. (iPhone 12 pro max)