topic Account Number Request in Get Support

Account Number Request

Tasnuva — Wed, 16 Aug 2023 00:07:59 GMT

Hello, I've lost my SIM card and I wanna know my account number

Re: Account Number Request

hTideGnow — Wed, 16 Aug 2023 00:11:00 GMT

account number can be found in My Account.

Since you lost your sim card, you can try to login and have the security code send to your email. At the security code screen, click on didn't receive code and email would be an option after

If not, you can also submit a ticket to PM CS agent and ask them for your account number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But are you trying to port out your number? you need your sim card to receive a text to authorize the porting

Re: Account Number Request

Tasnuva — Wed, 16 Aug 2023 00:14:02 GMT

I'm trying to port my number to a different carrier and I want you to auto-release the port request as I don't have the SIM card to reply to the port request

Re: Account Number Request

hTideGnow — Wed, 16 Aug 2023 00:17:55 GMT

HI @Tasnuva

where you are porting to ?

if Koodo or Telus, it is easy

If other carriers, if PM agent can do it

Message them and ask.

if you really need to get a new sim card, buy from Amazon, it's only $5

Re: Account Number Request

Tasnuva — Wed, 16 Aug 2023 00:19:25 GMT

It is to KOODO Postpaid

Re: Account Number Request

hTideGnow — Wed, 16 Aug 2023 00:20:59 GMT

HI @Tasnuva

you are lucky, should be ok

submit ticket with PM agent to get the account number first

Then call Koodo support, give them your account number, tell them you lost the sim, they might be able to just move the number over.

Re: Account Number Request

Tasnuva — Wed, 16 Aug 2023 00:22:36 GMT

I submitted the port request on KOODO already

Re: Account Number Request

hTideGnow — Wed, 16 Aug 2023 00:25:16 GMT

@Tasnuva wrote:
I submitted the port request on KOODO already

HI @Tasnuva

still once you got the account number, call Koodo support and they can move your number over without PM sms approval process