topic Re: Plan change in Get Support

Plan change

Gigii — Tue, 15 Aug 2023 23:17:20 GMT

I put in to change my plan at my next billing but changed my mind. How do I stop the change before it happens

Re: Plan change

Handy1 — Tue, 15 Aug 2023 23:20:13 GMT

@Gigii Go back into subscription and add on page of your account and you have option to cancel plan change like this

Cancel plan change

Re: Plan change

Chalupa_Batman — Tue, 15 Aug 2023 23:21:26 GMT

@Handy1 is correct.

Curious though. What plan do you have and what did you go to? What was your reasoning behind the change. I only ask for my own knowledge and learning.

Re: Plan change

Handy1 — Tue, 15 Aug 2023 23:25:21 GMT

@Chalupa_Batman Currently on 90GB 90 day 4G plan . But have less than 5GB left until sept 28 . So I’ve scheduled plan change for the 150GB 90 day plan 5G speed and unlimited should I run out again 😉

add oops sorry @Gigii i thought @Chalupa_Batman was asking me that question sorry .

Re: Plan change

HALIMACS — Tue, 15 Aug 2023 23:25:40 GMT

@Gigii

After cancelling the scheduled plan change, perhaps may be a good idea to take some screenshots of your activity.

Also, after logging out, clear your system cache and cookies and log back in to see if the scheduled plan change is still displaying.

Of course it should be, but I’ve had one continue to display when I thought I had cancelled it in the past.