topic No data in Get Support

No data

jclark416 — Tue, 15 Aug 2023 22:36:36 GMT

My account shows that data should be available but I can’t access it

Re: No data

dust2dust — Tue, 15 Aug 2023 22:41:33 GMT

Click on all the little spinner refresh icons you see lower down to make sure you're seeing current info.
Do you have a data limiter set on the phone (if Android)?

Re: No data

Hollister — Tue, 15 Aug 2023 22:43:15 GMT

@jclark416

Check your apn settings.

https://www.publicmobile.ca/en/bc/get-help/articles?q=Apn

Re: No data

Chalupa_Batman — Tue, 15 Aug 2023 22:45:58 GMT

Hello there @jclark416

Depending on if you have data left in your bank for the remainder of this cycle, try this.

Go to Network Settings, turn off "Automatic" and choose Public Mobile. Reboot your phone and give it a try. Also, if you're using an iPhone, the iPhone browser sucks! Use Google Chrome. Let us know if this works.

Re: No data

Handy1 — Tue, 15 Aug 2023 22:51:45 GMT

@jclark416 Reboot the phone and

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: No data

HALIMACS — Tue, 15 Aug 2023 23:15:43 GMT

@jclark416

I presume your mobile data is toggled ON?

Also, does calling and SMS both in and out work?