topic Re: YOUR SERVICE SUCKS in Get Support

YOUR SERVICE SUCKS

surferdude — Thu, 02 Nov 2023 04:29:14 GMT

the website is perpetually down

the login is an absolute debacle

2FA is an annoying unnecessary nuisance

Telus is bankrupt even after bilking its customers for decades.

your substandard towers and service translates into dropped calls that are not just a once-in-a while inconvenience but now a GUARANTEE

at what point do you take responsibility for the excuse for a company?

Re: YOUR SERVICE SUCKS

Handy1 — Tue, 15 Aug 2023 18:18:08 GMT

@surferdude Your best to share your findings with support . To help them implement change that you would like to see

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: YOUR SERVICE SUCKS

XionBunny — Tue, 15 Aug 2023 18:23:41 GMT

@Handy1 I highly doubt they will, this was obviously a venting post, the anger short form foul language and false statements about Telus corps financial status say enough tone wise.

Re: YOUR SERVICE SUCKS

SlickToxic — Tue, 15 Aug 2023 18:23:57 GMT

Too sides extremes here?

Love or Hate Public Mobile feeling getting. Price not only consideration.

Re: YOUR SERVICE SUCKS

Chalupa_Batman — Tue, 15 Aug 2023 22:12:45 GMT

I don't think @surferdude understands that nobody from Telus or Public Mobile read these forums and we're all just customers like them?? Even venting to a CS Agent won't do anything.

For actual change, he needs to first write to Telus about his concerns in a polite and respectful manner to be taken seriously. If not, they toss it in the trash. Remember, kill them with kindness!

If the problems aren't solved after 3 months, then they can file a complaint with the CTRC.

Now, on to their rant.

the website is perpetually down

Yesterday it was down for the first time in a long time. I honestly don't remember the last time the site was down.

the login is an absolute debacle

Ummm, log in name and password... seems pretty normal to me

2FA is an annoying unnecessary nuisance

So your upset that Public Mobile (Telus) put a secondary security measure on your account to protect YOUR account? Interesting.... and the 2FA only comes up once at first when you first sign in on any new device. There is a check box to check "Trust this Device" so you don't have to do 2FA again.

Telus is bankrupt even after bilking its customers for decades.

Really? My stock seems to be doing well.

your substandard towers and service translates into dropped calls that are not just a once-in-a while inconvenience but now a GUARANTEE

Now, here's the thing with that. Sometimes you're right however most times it's user error. And what I mean by that is mostly all people have their Network Settings on Automatic so if you are just on the cusp of a PM tower it will hop onto the next tower or even a different network altogether. If you take it off automatic and pick Public Mobile as your direct network, you would get way less dropped call.

Hope you have a better day tomorrow. 🙂

I AM TIRED OF THE 2FA!!!!

surferdude — Thu, 02 Nov 2023 01:16:30 GMT

i want 2FA to go away for ever (and yes i check the box but it doesn't work)

TIRED

Re: I AM TIRED OF THE 2FA!!!!

TheSterlinger — Thu, 02 Nov 2023 01:26:47 GMT

Yes, it can be unnerving at times.

Re: I AM TIRED OF THE 2FA!!!!

softech — Thu, 02 Nov 2023 01:52:49 GMT

@surferdude most carriers are not using 2FA and many, like PM, do not allow it to be turned off.

why 2FA? for your account safety.

Re: I AM TIRED OF THE 2FA!!!!

BKNS27 — Thu, 02 Nov 2023 02:53:33 GMT

@surferdude

Tell that to your bank or financial institutions if you are using online banking…don’t want my money hacked.

Re: I AM TIRED OF THE 2FA!!!!

DennyCrane — Thu, 02 Nov 2023 04:25:01 GMT

It's a pain, but it can be catastrophic if someone manages to steal your phone number. Think of all the banks and other service providers who text you 2FA authentication codes. If someone gets access to your phone number, they can also get access to your bank accounts as well. The extra protection is worth the hassle to me.

That said, it could have been implemented better here at PM.