topic Re: Can't complete my activation process. in Get Support

Can't complete my activation process.

Roberi — Tue, 15 Aug 2023 19:09:16 GMT

Can't complete my activation process.

It says I need download Public Mobile App but I can't because not able to from polish mobile...

Re: Can't complete my activation process.

Fibre — Tue, 15 Aug 2023 19:13:35 GMT

My father also cannot complete his activation. Sadly he’s in a sign in loop. Signs in, enters code, clicks resume activation and puts him on another login page with email/pass not working after that.

Re: Can't complete my activation process.

maple_leaf — Tue, 15 Aug 2023 19:18:03 GMT

Hello Roberi,

Welcome to Public Mobile and the Public Mobile Community! Sorry to hear you are having trouble. The Public Mobile app can be found for download from your phone's app store (e.g., Google Play Store, Apple). If the link to the app store from the Public Mobile website isn't taking you to your phone's app store, you can always open the app store on your phone, search for the Public Mobile app, and download and install it. Once the app is installed, you'll be able to complete your activation in the app.

P.S.- seems the PM app has been up and down for maintenance this morning, but if you see a message about maintenance, just wait a bit and try again later. Good luck and enjoy your new service!

Re: Can't complete my activation process.

maple_leaf — Tue, 15 Aug 2023 19:22:12 GMT

Hi Fibre,

It seems the PM app has been up and down for maintenance this morning, but if you see a message about maintenance (or login loop), just wait a bit and try again later.

Re: Can't complete my activation process.

hTideGnow — Tue, 15 Aug 2023 19:24:10 GMT

HI @Roberi

so, was the app download and installed?

if it is there and just unable to login, there is currently login issue with My Account. Wait 2 hours before trying again with the app

Re: Can't complete my activation process.

BKNS27 — Tue, 15 Aug 2023 19:34:53 GMT

@Roberi

You will need to change to Canada on your app account if you haven’t already.

If your phone can’t download any apps. You may want to have a friend or family download the app on their phone then activate the SIM and have them logout of the app and clear cookies.

Once the SIM is activated, you can access your account on your computer.