topic Re: Account log in issues are back! in Get Support

Account log in issues are back!

Hollister — Tue, 15 Aug 2023 17:39:50 GMT

Issues with account log ins experienced yesterday evening are back. Keep on getting Forbidden A1 or when I do get in only partial info displayed.

Re: Account log in issues are back!

JRod — Tue, 15 Aug 2023 17:42:59 GMT

Hello @Hollister

Try clearing the browser data or using an incognito window and try logging in again. Clearing the cache and cookies has helped many of us after last nights downtime

Re: Account log in issues are back!

XionBunny — Tue, 15 Aug 2023 17:48:55 GMT

That hasn't worked for me and I've getting the same login issues as well, both on the app and website, nothing works right now.

Re: Account log in issues are back!

Hollister — Tue, 15 Aug 2023 17:52:40 GMT

@XionBunny

I guess laying off 6000 employees was not a good idea.

Re: Account log in issues are back!

XionBunny — Tue, 15 Aug 2023 18:01:03 GMT

I can't really comment on that, I can say that this new system hasn't been smooth since day one though, and that was before the layoffs, so really that's just a scapegoat blaming that.

Re: Account log in issues are back!

Tiana_V — Tue, 15 Aug 2023 17:58:02 GMT

@Hollister Our team is on it and has implemented a solution to fix the issue. You should see log in working shortly.

Re: Account log in issues are back!

LitlLdy — Tue, 15 Aug 2023 17:58:19 GMT

Yes, our My Account & Public Mobile app (updated version today) is down for maintenance again!

Re: Account log in issues are back!

LitlLdy — Tue, 15 Aug 2023 18:00:09 GMT

@Tiana_V wrote:
@Hollister Our team is on it and has implemented a solution to fix the issue. You should see log in working shortly.

@Tiana_V , thank you! We really appreciate that you took the time to respond to let Us know! I didn’t see your message while I was typing. Sorry.

Re: Account log in issues are back!

XionBunny — Tue, 15 Aug 2023 18:08:44 GMT

@Tiana_V it's up and working fine now, that was a really quick fix, I'm impressed, great work.

Re: Account log in issues are back!

SlickToxic — Tue, 15 Aug 2023 18:20:06 GMT

Serious Problems here? Not assuringing to permanently join and lose Rogers plan. Glad we trial texting.

Re: Account log in issues are back!

Cell_Mate — Tue, 15 Aug 2023 18:20:16 GMT

I just had a log in issue. Attempt to retry by going back in. I did this and it worked for me. You may have to do this more than once to get in.

Re: Account log in issues are back!

LitlLdy — Tue, 15 Aug 2023 18:24:45 GMT

@XionBunny wrote:
@Tiana_V it's up and working fine now, that was a really quick fix, I'm impressed, great work.

@XionBunny , right! I can log into My Account now which was fixed quickly but the Public Mobile app is still under maintenance since the new update version 1.3.0 released today! At least we can use our My Accounts on the website 😃

Re: Account log in issues are back!

XionBunny — Tue, 15 Aug 2023 18:25:51 GMT

@LitlLdy I'm logged in fine via the app, that's how I tested it, I'm on my phone currently.

Re: Account log in issues are back!

LitlLdy — Tue, 15 Aug 2023 18:28:34 GMT

@XionBunny wrote:
@LitlLdy I'm logged in fine via the app, that's how I tested it, I'm on my phone currently.

@XionBunny , my app still says under maintenance on my iPad & I uninstalled it, rebooted & installed it again! Maybe I need to do that again! It is the updated version from today.

Re: Account log in issues are back!

XionBunny — Tue, 15 Aug 2023 18:31:12 GMT

@LitlLdy

just proof without showing account info

Re: Account log in issues are back!

LitlLdy — Tue, 15 Aug 2023 18:33:42 GMT

@XionBunny, I believed you. I just can’t use it on my iPad with the updated version today 1.3.0. I just tried again!

Re: Account log in issues are back!

XionBunny — Tue, 15 Aug 2023 18:35:28 GMT

@LitlLdy That's very odd, hopefully they quickly fix that on the iOS end, I'm on Android.

Re: Account log in issues are back!

LitlLdy — Tue, 15 Aug 2023 18:38:25 GMT

@XionBunny wrote:
@LitlLdy That's very odd, hopefully they quickly fix that on the iOS end, I'm on Android.

@XionBunny , Thanks for letting me know. I will update on the app post once it is fixed for me.
Did you update the app today to the newest update?

Re: Account log in issues are back!

XionBunny — Tue, 15 Aug 2023 18:40:30 GMT

@LitlLdy yup I'm on the latest, I updated just before all this started happening.

Re: Account log in issues are back!

Cell_Mate — Tue, 15 Aug 2023 19:26:29 GMT

Glad it is back to working now 😀 As said, I had to log in again and it was fine... slow yet fine. Now everything seems to be a-ok!