topic Re: Plan upgrade in Get Support

Plan upgrade

JohnG85 — Tue, 15 Aug 2023 15:36:49 GMT

I have upgraded to 5G but cannot see it on my phone

Re: Plan upgrade

hTideGnow — Tue, 15 Aug 2023 15:40:51 GMT

HI @JohnG85

is your phone 5G compatible?

Please click Reset All neworks, then check network mode, choose Automatic or 5G Auto

Re: Plan upgrade

dust2dust — Tue, 15 Aug 2023 15:43:46 GMT

Make & model?
Just having the plan does not make 5G magically appear even if the phone is said to be 5G capable. There are internal corporate shenanigans going on that can be limiting devices for these other services.
But in the end, these plans are more about speed than network. Even with the phone being on 4G LTE you'll get the so-called 5G speeds.

Re: Plan upgrade

JohnG85 — Tue, 15 Aug 2023 16:05:36 GMT

I have an iPhone 7 and do not see the reset all networks selection

Re: Plan upgrade

Handy1 — Tue, 15 Aug 2023 16:08:40 GMT

@JohnG85 I phone 7 doesn’t support 5G . But even on 4G/LTE you will get 5G speeds . That are faster then the 4G 100mb

add iPhone only started to support 5G iPhone 12 and later

Re: Plan upgrade

hTideGnow — Tue, 15 Aug 2023 16:09:38 GMT

HI @JohnG85

iPhone 7 does not have 5G

but PM's 5G plan is 5G speed plan, so, you can enjoy the extra speed too

if you do speed test, you should know you get a much better speed than those on 4G speed plan (100Mb)

Re: Plan upgrade

hairbag1 — Tue, 15 Aug 2023 16:11:32 GMT

@JohnG85

turn OFF wifi and do a Speedtest and let us know the results of that test.

Re: Plan upgrade

JohnG85 — Tue, 15 Aug 2023 16:13:09 GMT

how do i do a speed test?

Re: Plan upgrade

hTideGnow — Tue, 15 Aug 2023 16:14:29 GMT

@JohnG85 wrote:
how do i do a speed test?

HI @JohnG85

go to AppStore, search SpeedTest and download the app

you should get over 100Mpbs

Re: Plan upgrade

computergeek541 — Tue, 15 Aug 2023 16:18:49 GMT

@Handy1 wrote:
@JohnG85 I phone 7 doesn’t support 5G . But even on 4G/LTE you will get 5G speeds . That are faster then the 4G 100mb
add iPhone only started to support 5G iPhone 12 and later

it is tue that it's possible to get a 250Mbps download speed on a phone that doesn't connect to 5G networks. Three's no guarantee that type of speed will be available in a any given location on the LTE network (or even the 5G network) - it's just that as I said - it's possible. In the case of the iPhone 7, the infromation that I see shows this as a Cat6 LTE device which would be capable of a maximum download speed of around 300Mbps, but that would under idea, near perfect network conditions.

Re: Plan upgrade

JohnG85 — Tue, 15 Aug 2023 16:19:30 GMT

There seem to be tons of SpeedTest apps. Which one should i use.

Re: Plan upgrade

hTideGnow — Tue, 15 Aug 2023 16:22:21 GMT

HI @JohnG85

i love this one

https://apps.apple.com/us/app/speedtest-by-ookla/id300704847

Re: Plan upgrade

computergeek541 — Tue, 15 Aug 2023 16:24:38 GMT

@JohnG85 wrote:
There seem to be tons of SpeedTest apps. Which one should i use.

While I do use some of them on occasion, I gnerally suggest against using any of them. This is watsted data and the amounts can be very large. I've once use nearly a full 1 GB on a single test.

Re: Plan upgrade

JohnG85 — Tue, 15 Aug 2023 16:28:23 GMT

Did that and the fastest speed shown was 30Mpbs

Re: Plan upgrade

hTideGnow — Tue, 15 Aug 2023 16:30:15 GMT

H i@JohnG85

just low 4G speed

Try Reset network settings

Go to the Home screen. ...
Choose Reset.
Choose Reset Network Settings.
The network settings on the Apple iPhone 14 Pro will be reset.

Re: Plan upgrade

JohnG85 — Tue, 15 Aug 2023 16:46:04 GMT

I am running IOS 15.7.7

On the home screen I do not see reset network settings

Re: Plan upgrade

hTideGnow — Tue, 15 Aug 2023 17:20:44 GMT

HI @JohnG85

try again:

From a Home screen, navigate: Settings Settings -> General-> Transfer or Reset iPhone.
If an app isn't available on your Home screen, swipe left to access the App Library.
If unavailable, navigate: Settings-> General.
Tap Reset.
Tap Reset Network Settings.
If prompted, enter your passcode.
Tap Reset Network Settings.