Cannot create account

kayeeng — Tue, 04 Jan 2022 20:20:04 GMT

Hi customer service,

I have trouble creating an account and the issue is a bit special.

Two months ago, I created an account with my phone number which went through and I even typed the new sim card number. However, in the middle of the process, I had to stop to check my rogers account for some information and cannot finish the process. Until now, I am finally able to go back and re-create my account and now it doesn't work.

It says: "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here".

I believe that the account is created somehow but I cannot retrieve my password or anything. Is there anything I can do? Thank you!

Re: Cannot create account

mimmo — Tue, 16 Jan 2018 13:59:21 GMT

@kayeeng best to contact the mods with your deails directly

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

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topic Cannot create account in Get Support

Cannot create account

Re: Cannot create account