topic Re: follow up sim card in Get Support

follow up sim card

Reza1366 — Tue, 15 Aug 2023 15:56:51 GMT

Hello,I bought 2 SIM cards from you on August 2nd, but unfortunately I have not received them yet. Please help me get SIM cards faster, because we are new comer to Canada and we really need SIM cards.

Re: follow up sim card

hTideGnow — Tue, 15 Aug 2023 15:41:50 GMT

HI @Reza1366

it should come this week (some waited as many as 10 business days)

but submit a ticket with CS agent for followup:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: follow up sim card

hairbag1 — Tue, 15 Aug 2023 15:55:52 GMT

@Reza1366

are you aware that you can get esim immediately AND they're free right now for all plans.

Re: follow up sim card

Reza1366 — Tue, 15 Aug 2023 16:00:07 GMT

Yes I know, but my cellphone is not support E-sim

Re: follow up sim card

Fibre — Tue, 15 Aug 2023 17:10:03 GMT

I purchased 2 SIM cards Aug 5 and still nothing. Not even an email stating they were shipped… did anyone else get shipment confirmations?

Re: follow up sim card

Fibre — Tue, 15 Aug 2023 17:45:25 GMT

Correction. Order placed Aug 5 and they just arrived in the mail today Aug 15. No email confirmation of shipment 😔. Oh well, I got them at least.