topic Re: problem with eSIM and physical SIM card in Get Support

problem with eSIM and physical SIM card

jvj — Tue, 15 Aug 2023 12:32:58 GMT

Hello, I'm having a hard time setting up my phone. My number has successfully been transferred but I seem to be having issues activating the SIM. I tried two different eSIM cards. Couldn't receive calls, only texts. Under Settings, data it said I had no SIM. Went a bought a physical SIM card and still having issues. I have an IPhone. I can't do Facetime. Not all my text are coming in, and some I send are sending as double. Yesterday I couldn't sign into my account on App...today I can...Under data in Settings it still says I have no SIM...

Re: problem with eSIM and physical SIM card

Handy1 — Tue, 15 Aug 2023 12:37:18 GMT

@jvj if you have been charged try rebooting the phone or rest network settings . If no luck please submit ticket with support to help you get fixed

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: problem with eSIM and physical SIM card

Handy1 — Tue, 15 Aug 2023 12:39:08 GMT

@jvj Also if your able to log into your account and want to use the new physical SIM card . You need to go to profile page and SIM card swap the number like this

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: problem with eSIM and physical SIM card

jvj — Tue, 15 Aug 2023 12:45:59 GMT

Hello, I did do this, but on my phone unfortunately. Will that cause further problems? Also, I when I go to setting form account on laptop it looks totally different than what you showed me above. There's nothing about SIM card.

Re: problem with eSIM and physical SIM card

jvj — Tue, 15 Aug 2023 12:49:15 GMT

Ok, i found it and tried to enter new SIM number from laptop and it says sIM not valid. Is that because I tried on my phone first?

Re: problem with eSIM and physical SIM card

Handy1 — Tue, 15 Aug 2023 12:51:02 GMT

@jvj Could be I’m not sure . Best for you now to submit ticket with support and get things straightened out . Here’s the link to private message support for help

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437