topic Re: No account access (please help) in Get Support

No account access (please help)

CellUser — Tue, 15 Aug 2023 03:15:20 GMT

I have no access to my account so I cannot create a support ticket, when I login to my account I get an error. I have 3 devices without cell service and would like some immediate assistance.

Forbidden A1 (and a white screen)

Please help public mobile

Thanks

@CS_Agent

Re: No account access (please help)

Proxima — Tue, 15 Aug 2023 00:47:12 GMT

forbidden A1 means that the site is down for maintenance. It will be back up soon

Re: No account access (please help)

Chalupa_Batman — Tue, 15 Aug 2023 00:47:54 GMT

Hi @CellUser

The Website and App are currently down. Public Mobile is aware and are working on the problem. Hang tight.

Re: No account access (please help)

West_coast_aliv — Tue, 15 Aug 2023 00:46:52 GMT

Hi! Me too!!! I have 3 accounts that the cc expired and I cannot access my account.

Re: No account access (please help)

Priority — Tue, 15 Aug 2023 01:49:58 GMT

https://productioncommunity.publicmobile.ca/t5/Get-Support/Sign-in-Issues/td-p/1034379

Re: No account access (please help)

LitlLdy — Tue, 15 Aug 2023 07:07:40 GMT

@CellUser , the MY Account webpage & Public Mobile app are working again! I’m able to sign in to both as of Tuesday, August 15, 3:30am (ADT)!