topic Re: reactivation payment and date issue in Get Support

reactivation payment and date issue

_MamaTimo — Mon, 14 Aug 2023 21:25:48 GMT

Hello,

I just reactivated my account after being away 6 weeks.

The date of my monthly payment cycle is dated from yesterday? Why?

Re: reactivation payment and date issue

hairbag1 — Mon, 14 Aug 2023 21:28:32 GMT

@_MamaTimo

if you paid it today, your next renewal is in 30 days...(unless you're on a 90 day plan)

Re: reactivation payment and date issue

_MamaTimo — Mon, 14 Aug 2023 21:29:54 GMT

except it seems to be in 29 days... not a huge deal but seems a bit "scammy" of them.

Re: reactivation payment and date issue

dust2dust — Mon, 14 Aug 2023 21:40:06 GMT

The date showing there for the date range is actually more like 11:59pm eastern of the first date through to 11:59pm eastern of the second date.
Since you just signed up then for you, then from now of course, but that date will be as I mentioned.

Re: reactivation payment and date issue

_MamaTimo — Mon, 14 Aug 2023 21:58:06 GMT

I do not understand your response. But thanks for trying.

I reactivated around 3-4 pm Central Time. That is like 15 hours after 11:59 yesterday.

Re: reactivation payment and date issue

LitlLdy — Mon, 14 Aug 2023 22:18:32 GMT

@_MamaTimo , I see @Priority posted a similar issue in the Community in the post “Plan Change Error”! Except this was by autopay & was charged 1 day earlier then stated on account!

Re: reactivation payment and date issue

dust2dust — Mon, 14 Aug 2023 23:11:38 GMT

Yeah I confused myself 🙂
The date is "correct" in as far as this place works. Sign up date or renewed start date. The first date is one day "early". When you renew next, it will look like it's one day early. So just think of it as 11:59pm eastern of that first date.