topic Re: Confirm activation in Get Support

Confirm activation

Chendra — Mon, 14 Aug 2023 21:37:53 GMT

can't complete action

Re: Confirm activation

hairbag1 — Mon, 14 Aug 2023 21:38:58 GMT

@Chendra

how far did you get ? Have you entered payment yet ?

Re: Confirm activation

Chendra — Mon, 14 Aug 2023 21:39:57 GMT

Yes

Re: Confirm activation

hTideGnow — Mon, 14 Aug 2023 21:40:52 GMT

HI @Chendra

what error you got?

can you complete the activation with the app?

did PM charged you?

you need to provide us more information before we can help furhter

but if you want PM's agent to help, please submit ticket

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Confirm activation

Chendra — Mon, 14 Aug 2023 21:42:29 GMT

Its asking me for a 6 digit code to confirm activation but my phone is not receiving the code sent to my number

Re: Confirm activation

hairbag1 — Mon, 14 Aug 2023 21:44:51 GMT

@Chendra

after several attempts at sending code to the phone, you'll get option to send code to your email address.

Re: Confirm activation

Chendra — Mon, 14 Aug 2023 21:46:32 GMT

Ok. But I've tried several times with no success. I will try again

Re: Confirm activation

Chendra — Mon, 14 Aug 2023 21:47:55 GMT

It's asking me to confirm my identity

Re: Confirm activation

hairbag1 — Mon, 14 Aug 2023 21:52:26 GMT

@Chendra

dunno why it has to be so complicated to start a PM account these days. 🙄 Use the link supplied by @hTideGnow to send a message to the Customer Support group and ask for their help getting going.

Re: Confirm activation

Chalupa_Batman — Mon, 14 Aug 2023 21:53:00 GMT

Are you using the app on your phone or a computer?

Re: Confirm activation

Chendra — Mon, 14 Aug 2023 21:53:35 GMT

App on my wife's phone

Re: Confirm activation

Chalupa_Batman — Mon, 14 Aug 2023 21:57:49 GMT

Perfect. Here's the write up I did.

How to receive 2FA code via Public Mobile Phone app

Download the app via WiFi and sign in using the email you signed up with.

Click on the Didn’t get the code? Before you do though, check the box on This is a trusted device so you never have to be asked for the 2 step again on the phone.

The next window that comes up is this.

You can choose either Send Email which will go to the email you registered with or Send Voice Message meaning it will call your number and ask you to push buttons. Send Email is the option you want. It will send it to the email she signed up with. And finally... do not cut and paste it. Enter each number individually. The system is a snob and doesn't like cut and paste. 🙂

Re: Confirm activation

Priority — Tue, 15 Aug 2023 01:51:02 GMT

The Activation Portal will not be operational during Maintenance, I'd recommend reattempting in the morning tomorrow if you are able to wait.

You'll be able to pick up the Activation where you left off by signing into your Account on the App once Maintenance is finished.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Sign-in-Issues/td-p/1034379