topic Re: Porting not completed in Get Support

Porting not completed

Barala — Mon, 14 Aug 2023 19:39:50 GMT

Apparently my porting was not completed when doing this phone switch over . Help

Re: Porting not completed

Vneld — Mon, 14 Aug 2023 19:43:54 GMT

What was your last step? Have you texted 'yes' to your previous carrier?

Re: Porting not completed

hairbag1 — Mon, 14 Aug 2023 19:56:36 GMT

@Barala

does this help at all...

https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

added...

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: Porting not completed

Barala — Mon, 14 Aug 2023 20:00:24 GMT

Rogers says they did not complete the process yet I can use the phone for calls and some texts

Re: Porting not completed

Vneld — Mon, 14 Aug 2023 20:05:27 GMT

Unless it's an issue within Rogers, re-start the porting process in your PM app by going into 'My account' then clicking on 'Profile' to choose 'Transfer Phone Number'. When you get a text from Rogers asking if you want to port, text back 'yes'. If porting worked, then you'll get a text from PM instructing you to restart your phone.

Re: Porting not completed

Chalupa_Batman — Mon, 14 Aug 2023 20:05:50 GMT

Check your messages up top. That little envelope ..... you'll see it.

Re: Porting not completed

computergeek541 — Mon, 14 Aug 2023 20:08:58 GMT

@Vneld wrote:
Unless it's an issue within Rogers, re-start the porting process in your PM app by going into 'My account' then clicking on 'Profile' to choose 'Transfer Phone Number'. When you get a text from Rogers asking if you want to port, text back 'yes'. If porting worked, then you'll get a text from PM instructing you to restart your phone.

I have removed the solution as the quoted post contains incorrect information. When a port has already been requested, a Public Mobile customer cannot simply make the request in Self Serve. This would result in a error message. A Public Mobile customer support agent needs to get involved.

Re: Porting not completed

Barala — Mon, 14 Aug 2023 20:14:28 GMT

Yes I answered yes in time as I did with two other phones . Rogers says the number is not ported and still active with them . I need to have it resent perhaps . No one to talk to very frustrating

Re: Porting not completed

Chalupa_Batman — Mon, 14 Aug 2023 20:16:19 GMT

@Barala Check your private messages up top.

The number is there to call. 🙂

Re: Porting not completed

Barala — Mon, 14 Aug 2023 20:16:56 GMT

That did not work when I said transfer phone it gives me new numbers . The ported number does show up as valid but according to rogers it was not completed on pm end . Some services are working but it is still active with Rogers

Re: Porting not completed

Barala — Mon, 14 Aug 2023 20:22:34 GMT

I don’t see

that message icon anywhere

Re: Porting not completed

Chalupa_Batman — Mon, 14 Aug 2023 20:23:15 GMT

Hey @Barala

Here is a little write up to help.

How to port number from “Blank” to Public Mobile

First, make sure your number can be ported by checking on this link

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Or log in to your Public Mobile account

Then on your right side you’ll see this box. Click on Transfer Phone Number.

Then enter the number you want transfer and continue to next step

NOTE: Keep your old providers SIM card inside the phone until you get the confirmation text. Say YES. But wait just a bit longer until you no longer see your old provider's name up top. Once it’s gone, try making a call to test. If you can not make a call using your old providers SIM, the transfer has gone through.

Re: Porting not completed

Barala — Mon, 14 Aug 2023 20:26:07 GMT

But I am able to make a call and some texts . Is there no way to chat with customer care I did other phones no problem and this one snagged I guess . Rogers says I need to have them send a new esim? I ready to pull the plug

Re: Porting not completed

Chalupa_Batman — Mon, 14 Aug 2023 20:28:49 GMT

Truthfully... this sounds like Rogers jerking you around. If you're able to make calls and some texts using your Public Mobile SIM card or eSIM... then there WAS a port request and Rogers is jerking you around so you don't leave. Try calling that number again and explain to them the port was partial and you need them to contact Rogers. And then tell them if Rogers says there was no port request, ask why you can make some calls and some texts already if there was no port request. HA!

Re: Porting not completed

Barala — Mon, 14 Aug 2023 20:32:54 GMT

Did that for 1 hour this morning with Rogers . They say they did not receive port requests and need me to redo it . That is where I am at I can’t seem to find a customer service agent to explain and help .

Re: Porting not completed

LitlLdy — Mon, 14 Aug 2023 21:04:14 GMT

@Barala wrote:
I don’t see
that message icon anywhere

@Barala , click on your avatar & you will find your private mailbox there!

You can send a private message to a CS_Agent using the link below: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Edit: @Barala , please update Us on what the CS_Agent says.

Re: Porting not completed

Luddite — Thu, 24 Aug 2023 19:20:34 GMT

@Chalupa_Batman FYI: that little envelope for private messages is invisible on many devices; my phone and iPad for example. Messages are only visible when I tap my avatar. 😩

Re: Porting not completed

Chalupa_Batman — Thu, 24 Aug 2023 23:10:27 GMT

Thanks for letting me know. I was unaware of this.