topic eSIM activation failure in Get Support

eSIM activation failure

Mude — Mon, 14 Aug 2023 20:02:04 GMT

@CS_Agent I subscribed yesterday to public mobile. Haven't been successful in activating the eSIM on the 39/month plan. It says I should contact a customer support agent for assistance. Can I please get some help. Because I have not made calls or received calls for two days now

Re: eSIM activation failure

Chalupa_Batman — Mon, 14 Aug 2023 20:10:03 GMT

Click on this to talk to an agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM activation failure

Mude — Tue, 15 Aug 2023 04:07:24 GMT

Clicking on the above link only takes me back to the community homepage. Is there no human assistance with this service provider? Because clearly your AI prompts are not helping at all.

Re: eSIM activation failure

softech — Tue, 15 Aug 2023 04:45:11 GMT

@Mude

please click on the following link to @CS_Agent and then click the Send a message button to start message agent:

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437